I booked online travel lodge for business floor family room for two adult and kids in S...

GetHuman-awalekar's customer service issue with Trivago from May 2018

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The issue in GetHuman-awalekar's own words
I booked online travel lodge for business floor family room for two adult and kids in Sunderland central late evening *****:**. I called same evening to checked everything is ok but customer service was closed so I called today ******** morning to check everything is ok I spoked to customer service they said the room is just for two adult double not family room. When I was booking they asked the kids age as well now they asking another £** to upgrade I am not happy this not right.
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Trivago

Customer service issue
Reported by GetHuman-awalekar
May 19th, 2018 - 6 mons ago
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Seen by 4 customers so far
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Timeline
GetHuman-awalekar started working on this issue
May 19th 3:29pm
GetHuman-awalekar shared this issue with friends on Facebook
May 19th 3:29pm