Booking reference BR*********I urgently need to know the situation in respect of a hol...

GetHuman-mnmkenny's customer service issue with TripAdvisor from July 2020

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The issue in GetHuman-mnmkenny's own words
I was trying to resolve a booking query ... Booking reference BR*********I urgently need to know the situation in respect of a holiday booking to Southern Ireland. I have booked through your company from the ** July to the *st August ****. The problem is ,which I want you to confirm, is that at present if we were to travel we would go into quarantine for the duration of the holiday. Clearly this is not acceptable and if confirmed we would have to cancel the holiday. I have been in touch with the owner and she thinks the restriction may be lifted on the ** July but could not be sure and asked if I could contact you for the up to date situation. At present I am due to pay the balance of the booking tomorrow but I am reluctant to do so only to have it refunded a week or so hence if we are unable to travel. I will discuss with the owner if she is prepared to wait payment until the **th of July when hopefully things are clearer.*Thank you*Michael Kenny

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Customer service issue
Reported by GetHuman-mnmkenny
Jul 9th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 944 others
0 customers following this


GetHuman-mnmkenny started working on this issue
Jul 9th, 2020 10:59am