Trip advisor needs to contact us. We sent a dispute in and were NEVER contacted back.

GetHuman3374448's Dispute a review issue with TripAdvisor from August 2019

Help with my TripAdvisor issue
The issue in GetHuman3374448's own words
Review on business site is one of blackmail and cyber abuse. We reported via management response when we did our post on TA. We were never contacted back on this disputed review.*The reviewer is blackmailing us in this review because we would not allow her minor child to go by herself with no adult or parent approval on a scuba diving tour. HELP US. *The reviewer NEVER did ANY contract or phone call to arrange a tour for her underage minor child.* We have verified witnesses. HELP US PLEASE underage minors can not go on tours without their parents or adults approval on industry written forms. We only take bookings with adults NOT minors.*No adult or parent was involved in ANY contract*phone*email*walk in for ANY service.*WE can not service a child. This child was NEVER in our care or service.*We need Trip Advisor to call us at *-***-***-**** ASAP

GetHuman3374448 did not yet indicate what TripAdvisor should do to make this right.

How GetHuman3374448 fixed the problem
Sent management reply post online and also to TA stating abuse.*Had to CALL the center and speak with a human then told to ask that the review be esculated.*We did this *nd and *rd email to TA then got reply back ...then got resolution.*This review should of NEVER been posted. This review should of been held for invest once the business and management did a STRONG post for the nature of the post.*TA should alert businesses so the can review PRIOR to post so a business can defend themselves from such a post such as this one and this issue could of been avoided.
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TripAdvisor

A review that is blackmailing us.
Dispute a review issue
Reported by GetHuman3374448
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman3374448 shared how to fix
Seen by 21 customers so far
Similar issue to 3092 others
0 customers following this
Items needed
Name of the business
Email address on the account
Booking reference
Name on the account

Timeline

GetHuman3374448 started working on this issue
Aug 5th, 2019 9:17pm
GetHuman3374448 confirmed the issue is fixed. Hooray!
Aug 9th, 2019 2:24pm

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