Before contacting them, items GetHuman2221257 may need:
Name of the business, Email address on the account, Booking reference, and Name on the account
The issue in GetHuman2221257's own words
Completely horribly treated by desk manager. Booked with the picture on website and paid in full. Then ***$ more to pay untill departure refunded *-** business days... Our room on the *th floor with no working elevators and * hours to be resolved finally we got a room on *nd floor.... No way for a refund because the trip advisor i spoke with had no record of where the money was paid.. We paid ***$ for a stay **** to **** and extra ***$ if our room is ok to refund?? This is so crazy and i have never had a experience like this and i have been in many hotels..... My husband also needs back surgery and to walk these steps is mind blowing.... The only kind woman we spoke with was a cleaning lady almost gasping walking these steps to clean the rooms... Also not beibg able to trace money payed when we have confermation * on hand is amazing knowing this day in age ... Thank you for your time and hopefully you can help with some of our money back...*Tammy
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