Completely horribly treated by desk manager. Booked with the picture on website and pai...

GetHuman2221257's customer service issue with TripAdvisor from February 2019

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The issue in GetHuman2221257's own words
Completely horribly treated by desk manager. Booked with the picture on website and paid in full. Then ***$ more to pay untill departure refunded *-** business days... Our room on the *th floor with no working elevators and * hours to be resolved finally we got a room on *nd floor.... No way for a refund because the trip advisor i spoke with had no record of where the money was paid.. We paid ***$ for a stay **** to **** and extra ***$ if our room is ok to refund?? This is so crazy and i have never had a experience like this and i have been in many hotels..... My husband also needs back surgery and to walk these steps is mind blowing.... The only kind woman we spoke with was a cleaning lady almost gasping walking these steps to clean the rooms... Also not beibg able to trace money payed when we have confermation * on hand is amazing knowing this day in age ... Thank you for your time and hopefully you can help with some of our money back...*Tammy
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TripAdvisor

Customer service issue
Reported by GetHuman2221257
Feb 16th, 2019 - 8 mons ago
I have an issue with TripAdvisor too
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Seen by 2 customers so far
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Timeline
GetHuman2221257 started working on this issue
Feb 16th 1:41pm