My name is Wanders Young. Yesterday **** I made two bookings with a rental property in...

GetHuman-vandyoun's customer service issue with TripAdvisor from November 2018

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The issue in GetHuman-vandyoun's own words
My name is Wanders Young. Yesterday **** I made two bookings with a rental property in Puerto Rico,**rd Floor Penthouse Suite: Historic House - San Juan Arts District, for nights January **th to **st and then at same property but in the * room Casita Feb * &*nd. I paid with our Visa Card. My name on the Visa card is Wanders Young. If someone gives me a call I can give you details on the phone.*There was some mix up about whether I used my profile at *****@***.com or whether I accidently set up another profile via Face book Vandy Young. I remember it kept insisting my email address was *****@***.com which was an old email I no longer have, and I tried to change it but it wouldn’t let me.*There was a previous booking in Jan **** Our previous booking was: BR********-* Which we cancelled and lost our deposit on.*Consequently, I have several questions:**)*Did my bookings go through because I have had no correspondence?**)*I have just been told that the dates have changed so I would like to change my dates and see if they are available at these two bookings (same property)?**)*Since I believe I have already paid a deposit on these bookings how do I go about changing my booking dates without it getting further confused with wrong emails & wrong profiles?*My email for return replies is *****@***.com or *****@***.com my phone * is ***-***-*****Please help me figure all this out.*Thank you so much,*Wanders (vandy) Young

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TripAdvisor

Customer service issue
Reported by GetHuman-vandyoun
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1026 others
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GetHuman-vandyoun started working on this issue
Nov 9th, 2018 4:34pm