I am unable to update my profile information. I have indeed gone through all of the se...

GetHuman-ksmcinty's customer service issue with TripAdvisor from November 2018

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The issue in GetHuman-ksmcinty's own words
I am unable to update my profile information. I have indeed gone through all of the setp-by-step settings and I am still unable to update my account information. I am trying to fix capitalization errors in both my first and last name, and update my "Display Name".**The problem arises when I proceed to save the new information. Near the bottom of the screen it prompts me to insert my most recent password to save the new information. I input the the password and then I get an error code that reads, "Only use Latin characters (A-Z), numbers, '*' and '-'. "**The problem is that my password doesn't contain any characters that are not permitted. In other words, I am only using letters & numbers in my password, NOTHING else. Yet the system continues to tell me that I am that I am entering in the wrong information.**PLEASE fix the errors that I can update my account information. PLEASE!
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TripAdvisor

Customer service issue
Reported by GetHuman-ksmcinty
Nov 3rd, 2018 - a mon ago
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GetHuman-ksmcinty started working on this issue
Nov 3rd 2:26am