Hi , I am Sylvie Owner of LE CAFE FRANCAIS in Galle Fort. Recently a review written by...

GetHuman-sylvied's customer service issue with TripAdvisor from October 2018

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The issue in GetHuman-sylvied's own words
Hi , I am Sylvie Owner of LE CAFE FRANCAIS in Galle Fort. Recently a review written by "Anaelle" was posted to LE JARDIN DU FORT (sharing the same premises ** Leynbaan st , Fort , Galle) ). By ASSUMING that both companies have a business connection this guest insists that her review is correct (while LE JARDIN DU FORT has no restaurant or pastry shop). She probably gets this idea from the fact that for esthetic reasons we use the same colour and font on a common canopy. However as owner of LE CAFE FRANCAIS in Galle I certify that we dont share any business link other than selling them croissants like to any customers (like Anaelle) and paying a rent for the use of the premises only. Therefore I take full responsibilities in this mistake since the incriminated people are my staff , with no connection whatsoever with LE JARDIN DU FORT who are unable to correct such mistakes anyway. Therefore I request that this review be attributed to my Cafe LE CAFE FRANCAIS, not to LE JARDIN DU FORT.
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TripAdvisor

Customer service issue
Reported by GetHuman-sylvied
Oct 21st, 2018 - a mon ago
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GetHuman-sylvied started working on this issue
Oct 21st 6:37am
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Oct 21st 6:38am