I booked some rooms in Gatwick Travelodge ******* two rooms ref: ********** and...

GetHuman-splashch's customer service issue with Travelodge (UK) from November 2019

Help with my Travelodge (UK) issue
The issue in GetHuman-splashch's own words
I booked some rooms in Gatwick Travelodge ******* two rooms ref: ********** and ********** and one room for ****** ref: **********. *I never received any emails from you regarding my bookings. *I have just rung Travelodge and she said she cannot resend them but I could request a VAT invoice online as proof. She said she sent these details on to me via my email address and this did not come through either. So went on online to request the invoice. I could not remember my password and requested to change it. It said an email had been sent but still no joy in receiving it. I have checked spam etc. *Unfortunately my holiday, which I was using these rooms for has been cancelled so I don’t really need the rooms but would like to pass them on. Could you assist please

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Travelodge (UK)

Customer service issue
Reported by GetHuman-splashch
Nov 29th, 2019 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 239 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-splashch started working on this issue
Nov 29th, 2019 11:13am
GetHuman-splashch indicated the issue is not fixed yet.
Nov 29th, 2019 11:13am
GetHuman-splashch indicated the issue is not fixed yet.
Nov 29th, 2019 11:13am
GetHuman-splashch confirmed the issue is fixed. Hooray!
Nov 30th, 2019 12:14pm