Travelodge (UK) Customer Service Issues

During my recent two-night stay in Woking, I encountered an issue upon checking out on Sunday morning. Our car was blocked by a van, preventing us from leaving. After seeking help from the hotel staff, they claimed no one had checked in matching the van. We searched nearby construction sites and even visited the local police station for assistance, but with no success. Eventually, as we were contemplating what to do, a man emerged from one of the vans parked outside the hotel around 3 pm. It turned out they were hotel guests all along. We were finally able to leave at 3:30 pm, arriving home in Devon late in the evening. This frustrating experience greatly diminished the enjoyment of my weekend, especially considering the hotel's repeated claims of no check-ins.

I am seeking a full refund for my recent stay at the hotel in Bicester on Saturday, November 24th. The room's lack of soundproofing led to a sleepless night due to a nearby Club or rave with loud music, shouting, and car noises between 11 pm and 4 am. I reached out to the hotel site manager at 12 am and 2 am to request a room change but was informed they were fully booked. As a result, I had to cancel my work travel plans the next day as I was unable to drive safely from the sleep disturbance. Since I paid via Paypal, the site manager suggested contacting the central team for a refund. My booking confirmation number is [redacted].

I recently stayed at the Tower Bridge Lodge in London and upon arrival, I was impressed by the lovely hotel and excellent customer service. However, I was disappointed to discover that there was an extra £10 charge for early check-in. This seemed unnecessary for such a large company. Despite being informed that the baggage area was full when I called ahead, we were able to drop off our bags upon arrival. Unfortunately, the paid wifi was not working, and I was only informed of this the next morning when I requested a refund. It was frustrating to learn that the staff knew about the wifi issue but did not inform us sooner, leading to wasted time. Additionally, while the room was generally tidy, the shower curtain was visibly dirty. Overall, the experience was pleasant, but these issues affected my daughter's birthday trip. I would like to request a refund for the wifi. Thank you.

Hello, I made a booking online last night around 7:30-8:00 pm. The booking reference is [redacted]. I accidentally entered the wrong dates and attempted to correct it, but I couldn't proceed for some reason. A charge of £67 was taken from my card and is pending with my bank. I have booked with your company several times before, so I would appreciate either a full refund or a partial refund. I still intend to book with you in the future. Thank you.

During our recent stay at the Travelodge in Bath Waterside from December 5th to 7th, my family and I encountered several disappointing issues. The window in our room did not close properly, creating a draft all night. Both room [redacted] and [redacted] were missing soap in the dispensers, and the bath tiles were noticeably dirty. Additionally, we were misled by the hotel bar's happy hour deal, where we paid more than expected for a large wine and a pint of lager. The inconsistency in prices for the same drinks was confusing. Furthermore, we were misinformed about the food availability at the bar, resulting in an unsatisfactory dining experience. The parking situation also caused confusion as some were charged for parking while others received complimentary parking, despite a broken ticket machine on-site. Overall, these issues greatly impacted our family trip, and we were left feeling disappointed with our first experience at Travelodge, making us reconsider future bookings with the chain.

I stayed in room 12 at the Goldingham Bedford Hotel in November with booking reference number [redacted]. My name is Michelle Cowburn. I recently received a claim from a company alleging that I smoked in the room. While I do smoke, I always go outside and would never smoke indoors, not even in my own home. I am a loyal customer who frequently stays in your hotels throughout the year, and your chain is my preferred choice. I always ensure to leave my rooms tidy, placing any rubbish in a bag. While I may have disposed of an empty cigarette packet in the trash, I want to clarify that I did not smoke in the room. I kindly request your assistance in resolving this issue, as I wish to continue using your hotels for our upcoming travels next year. Sincerely, Michelle Cowburn.

During my recent stay at the Talke Travelodge in Stoke, I encountered some challenges. Being seven months pregnant and exposed to fumes while decorating, I had to seek refuge at the hotel for the night. Upon checking in and paying £49, I discovered my room was extremely cold, causing discomfort to my legs which have been cramping severely during pregnancy. Despite hoping the heating would kick in during the night, it remained freezing, leading to a sleepless night with unbearable leg pain. In the morning, I realized the heater was not on. It was disappointing not to be informed about this, as in other hotels, the heating is usually pre-set or guests are instructed on how to adjust it. I expressed my dissatisfaction to a staff member the next day. This experience has left me feeling worse than before and I kindly request a full refund from Travelodge.

Hello, I have a booking for Wednesday, February 13th at Travelodge, Northampton under the reference number [redacted]. I had originally made this reservation at the non-flexible rate. I later made another booking for Thursday, February 14th for a family room with Wi-Fi on the flexi-rate, and I paid £54.50 with my debit card. I can see this transaction pending in my mobile banking. I tried to cancel the 14th Feb reservation through the booking line but couldn't find it even after providing my details. Niall was unable to locate the booking despite my efforts to assist. I have not received any confirmation for the 14th Feb booking, but the payment has been deducted from my account. I kindly request a refund as soon as possible as I need the funds for a family wedding trip. Thank you for your assistance. Helen S.

I am extremely disappointed with the experience at the Canterbury Chaucer hotel. Throughout our 2-night stay, my partner and I were continuously harassed by a female staff member with mental health issues. Despite being captured on camera entering the hotel only ten minutes before, she accused us of smoking in the room, banging on our door aggressively. We actually smoked outside by our car since we couldn't find a designated smoking area and disposed of our cigarette butts responsibly. The staff's inability to differentiate between the smell of smoke on us and smoke inside the room was frustrating. On the last night, another set of staff members accused us of smoking cannabis in the room, which was untrue. I even offered to let them inspect the room to prove our innocence, but the harassment had already soured the experience. Now, I have received a £[redacted] charge for something we didn't do, and I refuse to pay for this unjust accusation. I recommend reviewing the security footage to see that smoking never took place in the room. The lack of professionalism and the aggressive behavior of certain staff members need to be addressed promptly.

I am writing to express my disappointment with my recent 2-night stay at Weston Super Mare on February 27th and 28th, where I stayed in room [redacted], an accessible room due to my severe disability. Although the staff were excellent, my experience was marred by the bed in the room. The bed was made up of two separate singles not fastened together, causing them to continually separate during the night due to the uneven firmness of each side. This resulted in me getting only 3.5 hours of sleep on the first night and 2.5 hours on the second night, as I had to drive 5 hours each way to attend a funeral. Upon my return, I had to take extra medication and morphine for the back pain caused by the uncomfortable bed. To make matters worse, the WiFi I paid for was unreliable and often didn't work despite assistance from the IT desk. While the hotel was generally clean and the staff were helpful, the poor sleeping conditions overshadowed the positive aspects of my stay, leaving me incredibly disappointed with the experience.

I made a booking in Whetstone close to 3 am for two rooms in different hotels, but only one room was reserved. After struggling for nearly an hour, I finally entered the room, only to be disturbed throughout the night by uncomfortable bedding that felt like it was infested. The room was chilly, the heater didn't work, and there was a noisy party in the car park. In the morning, I discovered there were no bath towels, only a small one, and the shower was broken. The receptionist said I needed to speak with the manager who was unavailable. I paid over £70 instead of the expected £44, and I am very dissatisfied. I would like a refund for this poor experience. The cleanliness of the room was disappointing, almost warranting a visit from a cleaning duo like Kim and Aggy for the dirty carpet.

I made a late-night reservation for a room in London Whetstone, booking two rooms at different hotels. When I contacted the booking line, only one room was secured. The bedding seemed to be infested with ants, the heater was not working, and there was noise from a party in the car park. In the morning, I found inadequate towels and a broken shower. The receptionist mentioned speaking to the manager. I was dissatisfied with the experience, especially as the price was higher than expected. I am requesting a refund for the inconveniences faced during my stay. The cleanliness of the room, particularly the carpet, was also concerning.

I made a reservation at Travelodge Whetstone close to 3:00 am for two rooms across two different hotels. However, only one room was actually reserved despite contacting the booking line. After struggling to check in for almost an hour, I faced a sleepless night due to bedding that felt infested and a cold room with a faulty heater. Additionally, noisy guests outside disrupted my rest, and in the morning, I discovered no bath towels, only a small towel. The shower was also broken. The receptionist failed to resolve these issues, claiming I needed to speak with the manager. I am dissatisfied with my experience, especially since I paid over £70 instead of the expected £44. I am requesting a refund for my unpleasant stay and believe the hotel needs a thorough cleaning.

I stayed at Travelodge Vauxhall on Sunday night, a place I have frequented many times before. Around 2:30 a.m., while I was asleep and my partner went out for a cigarette, she encountered a security guard outside our room who seemed suspicious about our room number, [redacted]. Despite her inquiries, he was dismissive and left. Later, the security guard and manager appeared at our door alleging someone was smoking on the floor. They proceeded to search our belongings. Feeling violated and upset by the incident, I confronted them about their actions and lack of professionalism. Despite a subsequent apology from the manager, the unsettling experience left my partner, our dog, and me deeply disturbed. The disrespect and invasion of privacy we faced were unacceptable, and I am appalled by the behavior of the security personnel.

I stayed in Room [redacted] at London Bromley Town Centre last night with an early check-in at 12 and late checkout at 2 pm. Unfortunately, while we were out, a cleaner entered our room without permission and removed all my personal toiletries, including a shaver, body oils, shower gels, and food and drink, even though it was clear the room was not vacated. Despite the Manager reviewing CCTV footage and finding nothing suspicious, I am deeply upset. The loss of my personal items, like Le Labo Santal33 shower gel and body oil, totaling around £[redacted], has left me feeling violated and has severely impacted my trust in the hotel. I did not request the room to be touched, and the incident has been distressing for me. I am seeking some form of compensation for this breach of trust and contract with the Travelodge.

Hello, I'm Emily Ross. I'm reaching out to express my frustration about the parking issues with Parkingeye. This has been an ongoing struggle for nearly two years, and the situation is getting out of hand. I contacted your company well before it escalated to a legal matter. However, today my mum received a letter addressed to me at her address about a CCJ. During my stay at your central Maidstone branch, I had to park in the Asda car park as your parking was full, as per your instructions. Regrettably, the staff at the hotel did not ask for my car registration (BJ11GKC) when I checked in. This oversight has caused me immense stress with relentless payment demands and impacts on my credit file, now totaling £[redacted].00. I refuse to pay this amount due to the company's negligence. A phone call to discuss this matter would be appreciated as emails have not been effective. Thank you.

I made a reservation online for a 2-day stay, and the payment was deducted from my account during the booking process. I was informed that the initial payment taken online would be refunded upon check-in, but it has been 10 days since I checked out, and I have not received the refund yet. Here are the details: - Confirmation number: [redacted] - Guest name: Miss A. S. - Hotel: Slough - Rate: Saver Rate - Check-in: 08 Apr [redacted] at 3 pm - Check-out: 10 Apr [redacted] at 12 noon - Stay type: Double room - Room Cost: £96.00 I would appreciate any assistance in resolving this matter. Thank you in advance.

I had a disappointing experience during my recent stay at Travelodge. My partner, our one-year-old son, and I were looking forward to our first night away in a year. Despite choosing this hotel due to budget constraints, we were surprised by the high price of £80. The room in Leicester central, where we stayed on 20/04/19, was clean but lacked the expected comfort for the price. The noise level was unbearable, with thin walls amplifying sounds of the lively surroundings. The room was uncomfortably warm, forcing us to keep the window open, but the traffic noise from the adjacent main road made sleep impossible. Additionally, an unsettling incident occurred when a Travelodge staff member was observed checking rooms, leaving us feeling anxious about our belongings. Overall, we felt this accommodation was exceptionally costly for the experience provided, resembling more of a student dormitory than a peaceful retreat.

While staying at Travelodge Woolwich, my partner and I, frequent guests, encountered an issue with a blocked sink late at night. The night staff were sympathetic and advised me to speak to the morning staff. In the morning, I approached Tyrone, who instructed me to wait until 3pm. When I returned at 3pm, Tyrone addressed the situation by stating inappropriately that a room change would not be possible because he "couldn't be arsed," which I found disrespectful and unprofessional. The lack of a functional sink made it difficult to care for my sick partner, which was frustrating. The fact that this was discussed in a joking manner in front of other staff members was unacceptable. As long-standing customers, we hope this issue can be rectified promptly.

I made a reservation for my daughter today at Travelodge Bristol Severn via the central booking line. It was mentioned that I could pay by calling the hotel directly, but upon contacting them, I was informed otherwise. The road closure at M48 after 6pm means my daughter can't return to the hotel, and she won't have time to pay in person. Despite booking after noon, I was assured a charge of £78.50p. The hotel mentioned they don't accept payments over the phone, which wasn't communicated when booking. This situation leaves my daughter with a late-night detour to the hotel, which is unsafe for her to drive alone. I request a refund for the booking under Miss Bethany Turner's name, Confirmation Number [redacted]. I can be reached at 02[redacted]79.