Travelodge (UK) Customer Service Issues

Hello. I am a retiree and mistakenly selected the wrong date when I booked a room at Travelodge Crewe Barthomley for the 18th of June [redacted] instead of the intended date of the 16th of June [redacted]. Due to this error, I had to make a new booking with the reference number [redacted]. I prefer booking over the phone as I am not very comfortable with the Internet. The staff suggested I reach out for assistance here. I have paid for both the 16th and 18th now. The incorrect booking I made on Friday was under reference number [redacted]. I am a repeat customer of this Travelodge as I often visit my sister. If refunding is not possible, I kindly ask if a credit for a night stay could be arranged. This mistake occurred due to my poor eyesight, and I would greatly appreciate any help. Thank you, Mrs. Adele L.

Hello. I have been waiting for a response from the Farringdon London Travel Lodge regarding a complaint I submitted. I stayed in a double room for three nights on the 27th of June, [redacted]. There were workmen constantly working on our floor, and we were the only residents there. We were awoken every morning with noise of banging, drilling, talking, shouting, and lots of mess and dust. I am a frequent Travel Lodge guest but found this experience unacceptable. I have not received any reply to my letter. I am scheduled to stay at the Manchester Piccadilly Travel Lodge on September 5th and 6th, but I am hesitant to continue using your service if complaints are disregarded by loyal customers. Sincerely, Amy Boulton - Lear.

On June 13th, my husband and I made a booking for a stay at Edinburgh Dreghorn. Unfortunately, due to work-related illness, we were unable to travel as planned. When I contacted the hotel, I was informed that the booking was non-refundable due to being a saver rate, which was surprising considering the cost of £[redacted] for 4 nights. In a rush decision, we rescheduled our stay for August 31st, even though it was at a cheaper rate, resulting in a loss of money. However, I now find myself without transportation and was wondering if it would be possible to switch our reservation to a city hotel in Edinburgh for easier access via public transport. As we reside in Aviemore in the highlands and understand that Dreghorn is located far from the city center, your assistance in this matter would be greatly appreciated.

On January 6th, I made a reservation for two family rooms for this upcoming weekend. I received two confirmation emails with booking numbers [redacted] and [redacted]. However, upon review, I noticed that each confirmation included duplicate bookings. It seems there was an error in the booking system as I only intended to make one reservation for two family rooms. Could you please cancel and refund one set of bookings, leaving me with a single booking for two family rooms for September 1st, checking out on September 2nd? I previously called Travelodge Sleaford to confirm my reservation and no mention of the double booking was brought to my attention at that time. Thank you for your help with this matter. Best, P. Westaway

I made a booking for Sunday, September 2nd at St. Helens Haydock Travelodge using my mobile phone around 1 pm on the same day. Despite selecting the SMS confirmation option, I didn't receive any confirmation. I encountered issues with payment using PayPal, so I ended up paying with my card. As there was no confirmation, I mistakenly rebooked and paid again. Customer service mentioned a refund only if the cancellation is done before 12. I booked at 1 and didn't receive any confirmation texts on both occasions. Although I stayed, I encountered site and payment problems and believe this double booking was not my fault. I'm requesting a refund for the duplicate booking due to the lack of a confirmation text. If I had received the text, I wouldn't have booked twice. My name is Deborah Carberry from 65 De-Haviland Way, Skelmersdale. Thank you.

I stayed at a Plymouth travel lodge with my boyfriend for what was supposed to be a 3-night stay. The accommodation was very poor, so I requested a refund and found somewhere else to stay. Initially, we had a room with 2 single beds, and then we were moved to what looked like a hospital room, definitely not worth the £[redacted] price. The staff mentioned I wouldn't be refunded for the first night since I had already checked in. They advised me to check out before noon and assured me a refund would be processed within 3 to 5 working days. Despite arriving on 24/08/[redacted] and checking out on 25/08/[redacted], I am still waiting for my refund. It's frustrating that I cannot reach a customer service representative. I simply want my refund and will not be returning to a travel lodge again after this disappointing experience.

I made a booking for a one-night stay for two people at your hotel in Finsbury Park on September 29. However, when I arrived, I was informed that my reservation was actually for the following month. Despite my confusion, the hotel was unable to offer me another room for the night as they were fully booked. They suggested checking other Travelodge locations in London, with Wood Green being an option. I agreed to book a room there for the night but was surprised to find twin beds instead of the double bed I requested. When I raised this issue with the staff, they informed me that they couldn't accommodate my request or provide a refund if I chose to leave. This experience was disappointing, and I am requesting a refund from Travelodge for the inconvenience.

Hello, I am Hammaad Chaudhry. I encountered internet connectivity issues while trying to book a room for September 24th at Chigwell Travelodge. After submitting the online booking form, I received an error stating that the booking had not gone through. I attempted to re-enter my details but encountered the same error. Despite not receiving a booking confirmation email, I discovered that I was double-charged £[redacted] for the room as I refreshed the page and re-entered my details. Although the initial transactions were pending, they have now gone through to Travelodge. After speaking with Travelodge, they recommended using this method of communication to resolve the issue and request a refund of £[redacted] (£81 * 2). Thank you.

I arrived at London Kings Cross Royal Scot Travelodge on the night of 10 October and encountered a chaotic situation due to a computer failure that prevented room allocations. Despite having a request registered, my booking was not confirmed. The receptionist promised to investigate but failed to follow up. I waited for over an hour as the staff tried to find alternative accommodations for around ten of us. After 1 am, they admitted they couldn't assist me. The staff member I dealt with was unhelpful and refused to provide any support or show any empathy. Eventually, at 2 am, he arranged rooms in High Wycombe, but I was left behind and had no other option but to spend the night in the lounge area. The lack of backup for system failures and the staff's disregard for our discomfort was unacceptable. Their behavior was unsympathetic and unprofessional throughout the ordeal.

I have been lodging at your Romford hotel (The Quadrant) since the beginning of October, planning to stay for my full 12-month contract. However, there are some concerns I would like to formally address. I have encountered an issue with a staff member who I believe lacks proper customer service skills. I am unsure of her name, but she may be of Indian or Pakistani descent. Upon arrival, I noticed there were no towels in the room and the shower gel dispenser was empty. When I went to reception to resolve the matter, this staff member scolded me for using a lift that apparently wasn't designated for public use, despite there being no signage indicating so. Upon returning to my room later, I found the towels haphazardly placed on the bed with the shower gel bottle on top. Despite this, the shower gel dispenser remained unfilled for the duration of my stay, leaving me to use the large plastic bottle directly. Today, when attempting to check in early, the same staff member refused to store my bag, indicating that Travelodge no longer offers this service, which I find perplexing and unhelpful. Unless these issues are addressed promptly, I will transfer my reservation to Premier Inn for the remainder of the year. I am currently booked until Friday. Kind regards, Derek Mckenzie.

I was shocked to find dead flies next to the kettle in my room. Despite the staff offering a free breakfast, I declined due to the overall neglect of the rooms. I questioned the cleanliness of the plates if the room was not up to standard. Additionally, I found the shower gel dispenser missing, only to be told by a staff member that I was given a subpar room because I had not made a reservation in advance. I paid £91.50 for this room. I am considering lodging complaints with trading standards and providing evidence to the press if I do not receive a full refund. I have photos available for further reference.

I received an email response regarding the charges on my credit card for a flexible stay. After speaking with customer service about this issue, I was given conflicting information. The email mentioned that only American Express cards were not charged upon booking. Could you please clarify who is correct? If the email is accurate, how can I have my booking refunded back to my card before my stay? Kind regards, J. E. Case Reference Number: [redacted] Dear Mrs. Jacalyn Eyres, Thank you for getting in touch with us. I want to confirm that if you used a credit card, Mastercard, or international card for your booking, you will need to pay upon arrival. However, if you used a debit card or American Express, the booking would have been pre-paid. I hope this clarifies the situation for you. Kind regards, James Smith Customer Services

I stayed at Travelodge Wadebridge on 18.10.18 with my partner. Unfortunately, she was not allowed to store her milk in the fridge, which we had been able to do at Bodmin Roche. We opted to leave the hotel when faced with the choice of not having the milk or leaving and receiving a refund. The payment was made via PayPal, and I'm unable to receive a refund directly. The reference number for the transaction is #15[redacted]. I was informed to contact customer services for the refund. Thank you.

During my stay at Travelodge Reading Eastbound on Monday, I encountered a disappointing situation with the cold water in the bath. Despite informing the reception around 10 pm, I was unable to use hot water until 6:30 am the next day. Additionally, the website and phone lines were down, leading to the issuance of a 15% voucher for the inconvenience. However, I noticed a significant increase in room prices following the voucher distribution, making future stays less affordable. As a loyal customer who frequents Travelodge approximately 5 times a week, this change is disheartening.

I am writing to express my dissatisfaction with my stay at Travelodge Sheffield Meadowhall on October 27, [redacted]. My group of friends and I had booked and paid for a 2-night stay in 4 separate rooms. While we were preparing for a Halloween event in room [redacted], the hotel manager and another staff member entered without prior warning, alleging that we were smoking in the room. However, no fire alarm had been triggered. Although we had e-cigarettes in the room, we were not aware that they were prohibited. Despite an employee informing my friend not to smoke in the corridor earlier, there were no clear rules against e-cigarettes in the hotel. We were unexpectedly evicted and threatened with a £[redacted] fine for cleaning costs, which I find unjust as we did not smoke in the room. The lack of communication and professionalism from the manager during our eviction was disappointing. This situation disrupted our plans, leaving us stranded without somewhere to stay. I believe we were unfairly targeted due to our age and would like a full refund for the 3 rooms we were forced to vacate after only a 2-hour stay.

Good afternoon, I would like to lodge a complaint regarding an incident involving a staff member at your Newhall Street branch in Birmingham. Today, I was subjected to inappropriate behavior by an older male staff member of Asian descent wearing a Travelodge uniform. While outside the Co-op during his break, he directed a vulgar comment at me. I cannot provide his name, but I work at Glancy Nicholls Architects near your branch. Such conduct reflects poorly on your company, and seeing him again concerns me, especially during darker evening hours when leaving my office nearby. I urge you to address this behavior to ensure a safe environment for all customers.

I realized I may not have paid for my booking and accidentally double booked a room in London Liverpool Street from December 7 to 10. After contacting customer service, I received an email with case number #15[redacted]. I am hoping for a resolution soon as I only need one room and do not want to be charged twice. Thanks, W. Robinson.

I had previously made a reservation at Travelodge Bangor for the 13th of November to visit my father, who unfortunately passed away on November 11th. Upon contacting customer service, Milaka informed me that a refund was not possible, but we could change the reservation date given the circumstances. She assured me that setting an interim date for December 2nd was fine until we knew the exact date of the funeral. The notes were added to the system to facilitate this change, and I thanked her for her understanding. However, when I called customer service later to update the date for my father's funeral, Steven was unable to assist and stated that nothing could be done, resulting in us losing our money. This experience has left me disappointed with the lack of consistency in Travelodge's customer service, leading me to reconsider staying with them in the future. I have shared this experience with others, causing them to seek alternative accommodations as well. It's unfortunate that I had to address this issue during such a difficult time, but I felt it was necessary to express my concerns while they were still fresh. Best regards, Gwen J.

I had an unpleasant encounter with a supervisor at the hospital where I am a patient staying for three nights. I missed my pre-paid breakfast this morning due to medical tests, valued at £8.95. Later, my caregiver ordered a meal deal for £12 that included a free kid's meal worth £4.50. Unfortunately, Joanna rudely denied this option, despite my explaining that I could only manage a small meal due to my disability. I also mentioned that I missed breakfast earlier. If the free kids meal was provided, the hospital would still receive an additional £4.45. Joanna's attitude was disrespectful and unsympathetic, leaving me feeling upset by the encounter.

Hello team, I require assistance regarding my hotel booking. I reserved a room at the Travelodge in Twickenham for December 18th, but my confirmation shows Hounslow instead. Travelodge states that due to booking under the Early Saver rate, I am not eligible for a refund. Nevertheless, I was informed of a system error during my booking. I am disappointed by this situation, as I am a frequent Travelodge customer, and I am not canceling my booking entirely, just needing the correct location in Twickenham. Your help in resolving this matter would be greatly appreciated. Confirmation number: [redacted]