Travelodge (UK) Customer Service Issues

I made a reservation through Late Rooms but later canceled it and rebooked directly with Travelodge. Despite being physically present at the hotel on the specified date, I was charged an £89 no-show fee. I have attempted to resolve this by contacting different departments, but I keep getting redirected. I have reached out to Late Rooms via email; however, I am still awaiting a response. The payment for the no-show fee was made to Travelodge. I have been a frequent customer at Travelodge due to their competitive pricing, but this unexpected charge has made it more costly compared to other options for that weekend. If I had genuinely not arrived, I would understand the fee, but being charged when I was present is confusing. I am seeking assistance in rectifying this issue. Thank you, Andy Hunt. Email: [redacted] Stay dates: June 16th to 18th. Location: London Covent Garden. Room: [redacted].

I stayed at Glasgow Airport Travelodge from Friday, June 28th to Sunday, June 30th. Unfortunately, my experience was not pleasant. Upon arrival, there was a dirty sheet on the bed which was not changed despite notifying the staff. The room was very hot, so I turned on the fan, only to find it full of dust, causing me to cough. I reported this to the staff who seemed shocked at the condition. In the early hours of Saturday, there was a loud party next door that lasted until 4 am, and the front desk's response was unsatisfactory. I have taken photos as evidence of the poor conditions. To make matters worse, my asthmatic son had to use his inhaler frequently due to the dust in the room. Even after requesting the room to be cleaned, it was not attended to properly. This was my first negative experience with Travelodge.

I made a reservation at Brentwood East Hordon through Travelodge. While I've had positive experiences with Travelodge in the past, this stay was disappointing. Our room was located next to a noisy restaurant which played music until 3am, disturbing my two small children. Despite my husband speaking with reception, the staff was unable to resolve the issue. Some guests even left due to the noise, but I couldn't as I had my kids with me. The next morning, another staff member mentioned we should have been informed about the event. I wish we had been offered a room on the quieter side of the hotel to minimize the disturbance.

During my seven-night stay at Feltham Travelodge, I encountered numerous issues that made the experience unpleasant. The fire alarm woke me and my seven children at 12:20 AM, allegedly due to steam from another guest's shower. Additionally, noisy and disruptive behavior from neighboring guests, including solicitation of drugs, continued throughout the night. When I raised these concerns with the staff, the response was unsatisfactory. Despite complaints about noise, social services were denied when attempting to rebook our stay. The presence of drugs and disruptive guests, along with the rude treatment received from some staff members, left me deeply disappointed. The overall lack of customer service and cleanliness concerns, such as dirty cups and carpets, further added to my dissatisfaction. The only positive encounter was with Bershka, a room service attendant, who provided excellent service. This experience has made me hesitant to choose Travelodge for future stays unless absolutely necessary. Comparatively, my previous stay at the Woking location was much more enjoyable, highlighting the stark contrast with the disappointing experience at Feltham.

I made a reservation for a travel lodge for me and my disabled husband. We traveled 4 hours to Ashford on October 12th for an event the following day. I booked a disabled room, but upon arrival, I was informed that all ground floor rooms were taken, and the lift was not working. We were offered a non-disabled room on a lower level, which was disappointing after our long journey. The room we were given, room 19, was not in the best condition with tissue on the floor, mold on the bathroom ceiling, and dirt under the sink. I have stayed at Travelodge many times but this experience was unsatisfactory. My husband needs special accommodations due to his disability, and this was not provided. I am requesting a refund of £57.99 for the room and hope for a prompt response to address these issues. Regards, Tammy

I recently stayed at your Windsor Central hotel for two nights. Despite booking a double room and informing the hotel of a late check-in, upon arrival, I was informed there was no double room available, and I was placed in a disabled twin room. After a tiring 5-hour journey the night before starting a new job, I only managed around 2 hours of sleep due to the small, low bed causing me to fall out whenever I turned over. This lack of rest affected my first day at work, leaving me disappointed in how the situation was handled. I was moved to a double room for the second night, which was much more comfortable. I believe I should be reimbursed for the first night or offered a complimentary stay on my next visit.

Hello, I have a booking with you for 4 nights in December. My wife, who needs a hip replacement, has had her operation rescheduled earlier, and she will be recovering over Christmas, unable to travel. I would like to cancel our booking with Booking No. [redacted]. Unfortunately, we booked it under the saver rate. Is it possible to cancel this booking and receive a refund due to this unforeseen circumstance? Thank you, Peter H.

I reserved two rooms for my friends and myself. However, upon arrival, I was denied by the reception staff because I am only 16 years old. The terms and conditions stated an age requirement of sixteen or older which I missed. We spent over £[redacted] on these accommodations, and this situation has greatly affected our weekend trip from Bournemouth. My father booked the second room, but unfortunately, I was not able to stay in the room as planned.

Hello, I'm Richard Ashe, and I have some booking inquiries regarding London Central Southwark: 1. Booking Reference [redacted]12 for reservations on 30 Dec, 31 Dec, and 1 Jan for two people. 2. Booking Reference [redacted] for a reservation on 31 Dec for one person. Booking No. 1 is under a Saver Rate for my wife and me. Due to a last-minute change, we need to amend our plans to stay only two nights (30 & 31 Dec) and have a family member join us only for 31 Dec. I've booked an additional room for one person on Booking Ref. 2 under a Flexible rate. I'd like to cancel the reservation for 1 Jan under [redacted]12, knowing there will be no refund. Could this reservation be amended to add a room on 31 Dec instead? This would allow me to cancel Booking [redacted] and receive a refund under the Flexible rate. I appreciate your assistance with this unusual request. Looking forward to your response. Best regards, Richard Ashe Dorchester, Dorset

I have made four attempts to book seven nights at three different hotels. Travelodge's system cannot handle Irish format addresses, so I had to resort to phone reservations like in the past. Despite previous issues, I have stayed at Travelodges many times before. During my fourth attempt, I encountered a rude staff member on the phone who abruptly ended the call. It is frustrating to receive special offers that are challenging to book, especially when the prices keep increasing. I am considering giving up on Travelodge as it takes too much time and effort to make a reservation, especially when I frequently travel back to the U.K.

I made room bookings at Gatwick Travelodge on 1/03/20 for two rooms with reference numbers [redacted] and [redacted] and one room for 1/4/20 with reference number [redacted]. I have not received any emails regarding my bookings. After contacting Travelodge, I was informed they couldn't resend the emails but suggested requesting a VAT invoice online for proof. Despite trying to reset my password to access the invoice, I did not receive the email notification. I checked my spam folder without any luck. My holiday, for which I secured these rooms, has been canceled, and I no longer require them. I’m looking to transfer the room reservations. Appreciate any assistance you can provide.

Yesterday, I booked a trip to go to Chichester Central for a hospital appointment. This morning, they called to cancel. I had opted for the saver deal, which I always choose for this appointment. Being a single mom on benefits, I can't afford to lose the money. The early morning appointment made staying overnight necessary, so I booked with Travelodge, a company I often use, such as for my recent trip to Bournemouth. I am hoping for a refund out of goodwill due to the cancellation. My confirmation number is [redacted]74.

Hello, I had a reservation for London Farringdon on the 5th and 6th of December with reservation number [redacted]. Unfortunately, my operation scheduled for tomorrow was canceled. I mistakenly booked the wrong rate and tried to change the booking to another date yesterday, but I was informed that refunds or changes were not possible. Are refunds possible in exceptional circumstances? I appreciate your assistance. Thank you, Jo Burnell

Booking Confirmation No: [redacted] I made a reservation for a room last night but attempted to cancel this morning due to my job situation in Haverhill. Unfortunately, I was informed that as my reservation was a super saver, it was non-refundable. I was not made aware of this policy when I made the booking on 9/12/19 at 8:50 pm and only found out about it when I called your company at 9:21 am today. This lack of communication reflects a training issue within your company. Given these circumstances, I believe I should receive a refund to avoid further action. Please confirm that a refund will be processed promptly.

Hello, I was making a reservation for a Travelodge in Hurlford, Kilmarnock. I initially booked a family room for a one-night stay on the 13th of December. However, after completing my booking, I noticed that it was actually the Travelodge in Ayr that was reserved, adding an extra 15 miles to my trip. As I am traveling from Dundee with two kids, I would appreciate it if you could change my reservation to the Travelodge in Kilmarnock instead. Thank you for your assistance.

Today, I booked a reservation at 2:30 PM but did not receive any confirmation or reference number. After checking with my bank, I confirmed the payment went through. When I called the customer service number, I was told it was for bookings only. The representative couldn't find my booking and mentioned the payment was pending. He advised me to wait for 2-3 days to see if the payment would return to my account. This issue has happened before, and I couldn't escalate my complaint. This was my third attempt to contact them at a cost of 13p/minute. I also tried using the chatbot without success.

I made a booking at Travelodge near Weston-Super-Mare for October 18th and 19th. However, upon arrival, I was informed that there was no reservation in their system despite booking online beforehand. They explained that a network error caused the booking to be incomplete, resulting in no confirmation email or text being sent. Despite efforts to find a room at nearby Travelodges, nothing was available. I had to secure last-minute accommodation at Premier Inn. Upon reviewing my bank statement, I discovered that Travelodge indeed charged me £[redacted], confirming the booking. I expect a refund for this, and I believe compensation is warranted for the distress of not having a room and the scramble to find alternative lodging. This experience was disappointing considering my history of using Travelodge. I hope for a favorable response and to continue patronizing Travelodge in the future. Thank you. A.J. Evans

Good morning, I had a booking for tonight at Newark North Muskham. I called last night to cancel and requested a voucher for a future date. The confirmation number is [redacted] under the name Swann. I understand it was a saver rate, but due to a family bereavement, we had to cancel unexpectedly. I spoke to the hotel this morning and couldn't even get a refund on breakfast boxes that haven't been prepared yet. These are unforeseen circumstances, and a refund or voucher would be greatly appreciated. Thank you. Regards, Pam Swann

I was advised to contact you for a refund regarding a booking on 21.1.20 with booking number [redacted]. As a single lady fleeing domestic violence, I disclosed my situation upon arrival at the hotel. However, I felt uncomfortable and scared upon noticing the hotel catered mainly to workers, with men shouting and making noise outside my room. When I tried to inquire about changing rooms, I encountered two men in the hallway, which frightened me given my circumstances. Despite my distress, the reception informed me I needed to speak with the manager, Vishal. When I spoke with him, Vishal was impolite and accused me of involving a new staff member on his day off, a detail I was unaware of. Feeling upset and insecure, I left the hotel and reached out to you to request a refund.

I reserved a room at a discounted rate for March 20 at Travelodge Dudley Town Centre. I later called to confirm my reservation because I was unsure if it had gone through. The staff member confirmed I hadn't booked, so I made a new reservation. However, I later realized that my initial booking had indeed been successful. I don't wish to cancel but I seek assistance to avoid being charged twice for the same stay. The initial booking on December 22 resulted in a debit from my bank on December 23 with confirmation number: [redacted]. The subsequent booking caused by the confusion has confirmation number: [redacted]. I hope for your help in receiving a refund for the second booking given the circumstances. Thank you in advance. Beverley W. (Mr.)