Travelodge (UK) Customer Service Issues

I reside in Workington, Cumbria, and am interested in applying for a job at the upcoming Travelodge being constructed. I am struggling to locate information on the application process. The website lacks contact details, and the phone number provided is difficult to reach and comes with high costs. While I understand that the hotel is still under construction and job openings may not be present yet, I would appreciate some assistance and direction. I apologize if this is not the appropriate platform for my inquiry, but I am unsure where else to seek help. Thank you.

I reserved a family room and called the hotel to confirm if it accommodates 4 people. Initially, they said yes, but later, they called back to say the room cannot sleep 4. They suggested I book 2 separate rooms, even though the fourth person was a child. Consequently, I had to cancel the family room and book 2 individual rooms. They stated I would only lose £2.50, and the money would be refunded within ten working days. However, I have not received the refund yet. Now, I have been informed that I cannot get my money back because it was a saver room, despite being given incorrect information by the hotel receptionist. I am disappointed by this situation and would like a refund as I feel misled by the hotel staff.

Subject: Cancellation Request for Booking I am trying to inform you that I need to cancel my booking. I attempted to contact you but was put on hold on a paid phone line, leading me to disconnect the call. Unfortunately, all your [redacted] numbers also disconnected on me. If you receive this message promptly, please kindly notify Travelodge Southampton Central that I will not be checking in for the 2-night reservation on February 7th and 8th, which are non-refundable. This note is just a courtesy to inform them of the cancellation. Thank you. Kind regards, R.B.

I had a booking at Travelodge Ely, Cambridge for two nights from Sat 8 Feb to Mon 10 Feb. Due to a power outage on Sunday, I had to relocate to Travelodge Newmarket, almost 20 miles away, causing inconvenience and added expenses as I had rented a car. The Ely location was near my Monday meetings, but Newmarket added 40 mins to my commute. I am requesting a refund for the night of Sun 9 Feb. My booking confirmation number is [redacted].

On January 30th, a payment was made to Travelodge using my stolen identity. My name is Karen G. I am uncertain about the specific Travelodge location. I have already reached out to Lola's Cupcakes for £65 and AA for car insurance amounting to £[redacted]. My bank alerted me about the suspicious activity. AA provided me with the name Olivia K., a Vauxhall Astra with registration RF60 ZGH. I have reported this to DVLA, Herts Police, and 'Action Fraud', providing them with references. They possess further details and the address of the car owner, but as I am not the victim in this case, my actions are limited to handling the initial fallout. The real victims are the ones facing financial losses.

I have a room reserved for this Friday and Saturday, but unfortunately, we can't make it due to bad weather and roof damage. We were informed that changing our reservation for the next week would incur an extra cost, which seems unfair since it's not by choice. Our booking number is [redacted]. We have been satisfied with Travelodge before and would like to stay with them again, but we can't afford the additional fee for changing our date.

Hi, I have a booking for the Bristol Filton Travelodge on 16-17 Feb [redacted] with Booking Confirmation no: [redacted]. My wife and I are staying in a Superdoubleroom. Could we please request a quiet room, as my wife is a light sleeper? I use a CPAP breathing machine at night, which requires a 3-pin electric socket by the bed. Can you confirm if this is available in the room? If not, please provide an extension lead to the nearest socket. Thank you in advance for your assistance. Best regards, Michael P.

I have a Travelodge e-voucher. When attempting to book online, the website was experiencing issues. We then called and reserved a room in Basildon Wickford for 4 nights over Easter. The staff member, Tanya, who handled our booking mentioned that she couldn't discount the £52 e-voucher right away but assured us it would be refunded to the credit card we used within the next 7 days. This occurred on 7/2/20 at 8:14. We are disappointed as we were under the impression the e-voucher would be applied. We would have waited to book if we had known the voucher wouldn't be honored. We trust that the promise made by your employee, Tanya, will be fulfilled, and we will receive the £52 credit as agreed. Thank you, David Thomas. P.S. Both my partner and I verified this with Tanya beforehand.

I have been attempting to cancel my booking since 11:20 a.m. without success. I finally got through a few minutes ago, but the representative mentioned they couldn't process a refund and advised me to contact live chat. I wasn't aware this service was available. My reservation number is 1[redacted]65 under the name Wilson. I have spent a long time trying to cancel due to my friend falling ill early this morning, and I do not wish to be charged.

Good afternoon, I recently stayed at one of your travel lodges in Long Sutton for two nights, and I was thoroughly disappointed. The initial room we were assigned had hairs all over the bathroom, so I requested to change rooms. However, the second room we were given was no better; it was so dirty that I couldn't bear to shower in the bathroom. I was shocked that money is charged for such subpar conditions - there even appeared to be blood on the bathroom door and the mattress was in terrible shape. I had an extremely uncomfortable and itchy night, which I suspect might be related to the cleanliness of your sheets. As someone with an autoimmune disease, I am particularly cautious about where I stay, and this experience was simply unacceptable. I am currently booked to stay at another travel lodge tonight, and I sincerely hope it is in better condition. I would appreciate it if a representative could reach out to me so I can provide photos for reference.

I have two bookings at Travelodge for future Fridays that I usually enjoy for a break from work and family to have my own space. Unfortunately, on Friday the 13th, [redacted], I had an accident after checking in at Perry Barr hotel. I am currently in stable condition but cannot continue with my upcoming bookings due to the car crash. I may have overbooked by mistake and now face financial difficulties. I have stayed regularly at Travelodge locations like Streetly and Fort and others such as Castle Vale and Castle Bromwich. I would greatly appreciate a refund for my upcoming bookings. I can provide all the necessary information, and I hope for a prompt response from the customer service team.

Dear Customer Service, I recently made a reservation at your Sunbury branch for a 3-night stay from August 20th to August 23rd, [redacted]. Unfortunately, I am now requesting a full refund for this booking. The cancellation is a result of my husband's passing, rendering our planned family trip unnecessary during this challenging time. I appreciate your understanding and hope that you can process this refund promptly. Best regards, Ranjan Thind

I have a reservation at Travelodge London City for 5 nights starting on May 28. Due to the Coronavirus pandemic, I need to make changes to my booking. Travelodge offers vouchers for Saver bookings so they can be rearranged for a later date. However, there is a clause in the terms and conditions stating that the voucher cannot be used if the booking has already been paid for. I see Travelodge has already charged my Visa card, which I find unfair. The voucher is only valid until December 30, [redacted]. I am wondering if there is a possibility for it to be extended for use in [redacted], with any price differences taken into account.

I booked a trip to Edinburgh in April. On March 24, I received an email stating that the hotel was closed temporarily due to unforeseen circumstances. The email mentioned that if I had prepaid, I was eligible for a full refund. Options provided were a full refund plus 25% in the form of a voucher or a refund within 14 days. However, on March 25, I received another email stating that the hotel would remain open and my booking was not canceled. I decided to cancel anyway, only to discover that my saver booking was non-refundable and I would receive a voucher instead. The following day, on March 26, I received yet another email citing a technical error and confirming that the hotel was not operating under normal circumstances. Prepaid bookings were subsequently deemed eligible for a full refund or a voucher, plus an additional 25%, to be claimed by March 31, [redacted]. Since I have already canceled and am set to receive a voucher, I am inquiring if it is possible to receive the voucher with the extra 25%. I find Travelodge's refund policy unclear and would appreciate clarification.

Due to the impact of the Coronavirus, I attempted to cancel a booking for four individuals on May 22nd at Chieveley. I possess two booking confirmation numbers: [redacted] and [redacted]. The second booking was successfully canceled, and I received cancellation number [redacted] via email. However, when trying to cancel the other part of the booking, the cancellation confirmation email failed to open on my computer. Despite informing you via email and attempting to access My Account, I encountered issues. Although I reset my password and received confirmation, and validation of my email address, I still couldn't access my account to complete the cancellation for the remaining guests. Despite sending a letter outlining these concerns, I have not received a response. I noticed both bookings are still present in my booking record, and I assumed the canceled booking would have been removed. As I am in the process of rebooking a cruise, I kindly request your assistance in resolving this matter promptly, as I intend to use Travelodge again at Chieveley.

I would like to file a complaint regarding an experience I had at the Leeds Travelodge on Vicar Lane. On Sunday, April 5th, I booked a savers rate but did not receive a confirmation email. When I called the hotel, the woman at the desk said she didn't have my reservation, so I rebooked. Upon arrival, she seemed to question my purpose of stay and made uncomfortable remarks about my partner. Despite explaining my situation as an NHS worker, I faced judgment and criticism. This treatment was incredibly disheartening, especially after being lectured about coronavirus precautions. I was ultimately turned away, charged for two bookings, and left feeling humiliated. As someone who frequently stays at your hotels, I am appalled by this incident. The insensitivity and lack of professionalism displayed by staff were truly upsetting. Sincerely, F.B.

I stayed at Travelodge Bracknell on March 23rd to 26th. The hotel closed on March 24th at 12pm. Despite being promised a full refund due to the closure, I have not received it yet. It is now April 13th, and after numerous emails and promises, I am still waiting for my refund. The latest email mentioned a refund by the week commencing April 6th, but I have yet to receive it. I booked this room for a place to stay, seeking peace and quiet during a difficult time as I am currently homeless. I request my refund to be processed by the end of the day tomorrow to alleviate the stress this situation has caused me.

I contacted your cancellation team more than a week ago regarding my parents' booking cancellation due to the coronavirus. We were informed that we would receive an email to choose between a voucher or a refund. We have insisted on a refund as my elderly parents may not be able to use a voucher in the future due to their health issues. We received an email with a case number #15[redacted] but have not heard back since then. As pensioners, a refund is crucial for them, as they cannot afford to be out of pocket. Your website mentions a full refund for coronavirus-related cancellations. Please update me on the status. I am Ms. Tamblyn, the daughter of Mr. and Mrs. Tamblyn. Thank you for your help.

I had a voucher, COV56JUM87L, which I used to book at Euston Travelodge from 8/7 to 11/7. The booking was canceled by Travelodge, and I spoke with Chloe F on 03/07/22 regarding this. She assured me a manager would call back, which didn't happen. She also said IT would reset my voucher urgently for a booking at Travelodge Covent Garden, which hasn't been done either. I wanted to book Covent Garden Travelodge on 3/7 for £[redacted].97, but had to book elsewhere for £[redacted].97 today. I received a credit note for £[redacted].97 for the canceled Euston booking and only got back £1.99. I request a refund for the voucher. The credit note invoice number is WB[redacted]7 for Mr. G Harvey, dated 01-07-[redacted], associated with booking number [redacted] (Original invoice number: WB[redacted]5). Please refund the owed money.

Due to the coronavirus, my wife and I had to cancel our booking this year. We received two Vouchers for our Saver Rate bookings. I used part of Voucher COV0H13GH9H to make a new booking for Ipswich from 13 to 16 August. However, due to new local restrictions near Kirklees, we are unable to meet with our family there. It seems we may need to postpone our visit, but we are waiting for more details. The Confirmation number for the booking is [redacted].