The money has gone from my in NAB account in Australia but it has not been deposited in...

GetHuman-jacobss's customer service issue with TransferWise from September 2018

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Help with my TransferWise issue

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The issue in GetHuman-jacobss's own words
Transfer AUSD to pounds sterling ... The money has gone from my in NAB account in Australia but it has not been deposited into the UK account My name is Susan Jacobs and my Email address is J*****@***.com. An email regarding the transfer has not arrived and I have tried to log in time and time again without success even though I know that this is the email used. My mobile number is *** *** *** *** The matter is urgent as my son can’t get the keys for a unit in London and three other people are waiting for his deposit as bond and one months rent. Please contact me urgently to resolve this matter
Contacting me urgently to find out what the hold up is. On my NAB account the transfer out of $****.** is listed so I don’t want to re transfer Please contact me ASAP
Log in failing with email as username and password used and written down when I first registered and made the account. Have tried making a new password but no email arriving to reset password.
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Customer service issue
Reported by GetHuman-jacobss
Sep 16th, 2018 - 4 years ago
Seen by 8 customers so far
Similar issue to 170 others
0 customers following this
Items needed
Account holder name
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Billing address
Last 4 digits of Social Security number


GetHuman-jacobss started working on this issue
Sep 16th, 2018 7:35pm
GetHuman-jacobss confirmed the issue is fixed. Hooray!
Sep 16th, 2018 7:39pm