Please send my money to my recipient and open back my transferwise account..

GetHuman-nedawilc's customer service issue with TransferWise from August 2018

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The issue in GetHuman-nedawilc's own words
I initiated a transfer using my debit card to Nigeria ... I register for transferwise and i have confirm my identity with my driver licence. Yesterday i initiated a transfer using my debit card to Nigeria*$**** I got an email from you yesterday that you have receive my funds and it will be send today to the recipient. I check back today and my account was deactivated and it was asking me to send an email to a particular email address. What is the reason for this? My reference is P******* and my name is Neda Bolin Wilcutt
This i frustruating because you should have contacted me or my bank
Send my money to the recipient and unblock my transferwise account
A new customer and i thought this was a simple way to send money overseas
I have call customer care but to no avail
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TransferWise

Transferwise
Customer service issue
Reported by GetHuman-nedawilc
Aug 9th, 2018 - 3 years ago
Fixed
Seen by 14 customers so far
Similar issue to 111 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number

Timeline

GetHuman-nedawilc started working on this issue
Aug 9th, 2018 1:55pm
GetHuman-nedawilc indicated the issue is not fixed yet.
Aug 9th, 2018 7:58pm
GetHuman-nedawilc indicated the issue is not fixed yet.
Aug 9th, 2018 8:06pm