I was on the phone all night trying to fix this. They keep saying my minutes are proces...

GetHuman3781268's customer service issue with Tracfone from October 2019

Help with my Tracfone issue
First: share to improve GetHuman3781268's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3781268 may need:
Account holder name, Serial number of phone, Phone number, Email address, Billing address, and Date of Birth
The issue in GetHuman3781268's own words
I was on the phone all night trying to fix this. They keep saying my minutes are processing going to my new phone with my old number but the new phone rings with the WRONG number (******-****) and the old phone still is active with the number(***-***-****) I should have on the new phone. *Pls help me. I am not phone savy as I am a senior and I need this corrected the number that should ring on new motoe* is **********. It should have a total of ***** min. ***** text **.** gig data. I had a huge balance and my new phone added another year and **** min text and data. *it should be on the phone number ***-***-**** *******-**** should NOT be on my phone. At this point I don't care what number is on my new phone as long as I have ALL my minutes on it. The old phone is becoming obsolete and was told won't work with your company that's why I got this new one. Been with you for years please please straighten this out for me I am sorry if I did something wrong in this process but I really need your help now. *One of the tracking is ticket ***********Another is ********** also had a web chat last night. Thank you oh and my account online is wrong now too. Sorry about this mess

GetHuman3781268 did not yet indicate what Tracfone should do to make this right.

How GetHuman3781268 fixed the problem

We are waiting for GetHuman3781268 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Tracfone's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Tracfone issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Tracfone

Customer service issue
Reported by GetHuman3781268
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 6856 others
0 customers following this

Timeline

GetHuman3781268 started working on this issue
Oct 17th, 2019 11:43am