I spent * hours at tech support on *-*-** just to get help how to check minutes using y...

GetHuman3036964's customer service issue with Tracfone from June 2019

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The issue in GetHuman3036964's own words
I spent * hours at tech support on *-*-** just to get help how to check minutes using your services. I got up the next morning to find I was out of minutes. I bought a new card this morning. Bought more minutes. *I called “contact” or “support “ today at ***-**** at *:** pm to ask ...”How do I check my minutes?” *Because every time I did ****** I GOT THE MESSAGE THAT YOU ARE “Temporarily “ not available **Now.(at *pm) I called “support”. I spoke to a “Wilbert”. A “Karen” . A “Joyce”. A “Jeshua”. And “Lunavel”. *Only to be disconnected * times. And naturally have to call back each time. Lunavel disconnected me right at **:**pm!!??!!)*Wilbert, Karen, and Joycee ASSURED ME!!! That I was not spending my minutes on all these phone calls!!!!!!!!!!!!*Jehoshaphat ( naturally) transferred my to “LUNAVEL”. Who told me I’m now out of minutes. *WHAT? WHY?*All this because you (YOUR COMPANY) is (“temporararily ) not working????????!*AND I’m drained out of minutes cuz your scam????*You don’t know who I am folks but....*I EXPECT ALL MY MINUTES REPLACED ASAP(tomorrow morning) . Unless of course you Think you can keep scamming like this . All documented and recorderd none sense. *My little account is * ***-***-*****And since you screwed me out of minutes...you will contact me at ***-***-****. Or do nothing about this conscious outrage.*Call . I suggest.*S*****@***.com*Or ***-***-**** or*Ashley Moody

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Customer service issue
Reported by GetHuman3036964
Jun 5th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 5652 others
0 customers following this


GetHuman3036964 started working on this issue
Jun 5th, 2019 2:12pm

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