purchased minutes and service days over a week ago that are not yet applied to my phone...

GetHuman-kayakcal's customer service issue with Tracfone from July 2018

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The issue in GetHuman-kayakcal's own words
purchased minutes and service days over a week ago that are not yet applied to my phone. after many hours with your tech support on line and no solution A woman Jade concluded I needed a new sim card and then said you were sending me a new phone instead. while she was asking me for my name and address, somehow out connection dropped and I was unable again to get through the multiple procedures on your web site to give her the info. so I don't know if my problem will be solved or if I will be waiting in vane? PLEASE HELP Richard Durand **** Woodmont Drive Greeneville Tn ***** (***)***-**** serial**************** sim card ********************* email address: *****@***.com*Thanks
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Customer service issue
Reported by GetHuman-kayakcal
Jul 3rd, 2018 - a yr ago
I have an issue with Tracfone too
Not resolved
Seen by 2 customers so far
Similar issue to 992 others
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Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
GetHuman-kayakcal started working on this issue
Jul 3rd, 2018 10:49pm