Hi- I have an Alcatel OneTouch phone with triple minutes*text*data (serial...

GetHuman-jceberha's customer service issue with Tracfone from June 2018

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The issue in GetHuman-jceberha's own words
Hi- I have an Alcatel OneTouch phone with triple minutes*text*data (serial* ***************). I am getting a pop-up box that says "Update Required - visit the play store to download the latest version of Google". I am not able to get my text messages or send out because of this box. I do not use my phone for google or play store, I just use for text and phone mostly. How do I clear this message? I have tried calling but they are not understanding my issue. *PLEASE HELP! :)*Cindy
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Tracfone

Customer service issue
Reported by GetHuman-jceberha
Jun 7th, 2018 - 10 mons ago
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GetHuman-jceberha started working on this issue
Jun 7th, 2018 11:55pm