My TracFone cell number is ***-***-****. From April **, ****, the last day I was able t...
GetHuman-lindaye's customer service issue with Tracfone from May 2018
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My TracFone cell number is ***-***-****. From April **, ****, the last day I was able to send or receive calls, I have tried to resolve the issue with TracFone. This has taken me hours of time talking to representatives who have not been able to fix this problem. This morning I have spent * *** hours on the phone with someone who was supposed to transfer me to a "higher department". After ** minutes of dead silence, I figured it was yet another failure on TracFone's part. Next I got a chat message from one of your reps (Rommel) who claimed there was no complaint department for TracFone. Obviously, not true. I then talked to someone at TracFone's complaint number who was going to "call me right back" and I'm still waiting. In the meantime, I'm writing this formal complaint and plan to push it through to "a higher department" - the FCC. I thought that it was curious that our account zip code was changed from our actual zip to one from Miami -*****. Perhaps, someone can get to the bottom of this. If TracFone can't figure it out, perhaps the FCC can. Thank you.
GetHuman-lindaye did not yet indicate what Tracfone should do to make this right.
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