Did not receive airtime mins - Add mins - I need my mins and I paid cash for this service

GetHuman615933's customer service issue with Tracfone from April 2018

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Help with my Tracfone issue
Before contacting them, items GetHuman615933 may need:
Account holder name, Serial number of phone, Phone number, Email address, Billing address, and Date of Birth
GetHuman615933's next move: have a Tracfone rep call.
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The issue and preferred resolution, in GetHuman615933's own words:
Add mins ... Did not receive airtime mins
I need my mins and I paid cash for this service
Receiving my airtime mins
Help with my Tracfone issue
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Tracfone

Tracfone
Customer service issue
Reported by GetHuman615933
Apr 20th, 2018 - 3 mons ago
I have an issue with Tracfone too
Not resolved
Seen by 8 customers so far
Similar issue to 1160 others
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Timeline
GetHuman615933 started working on this issue
Apr 20th 9:56pm