It's charging my friend to accept a transfer. My friend can't make it and already paid...

GetHuman-reaso's customer service issue with Tough Mudder from June 2018

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The issue in GetHuman-reaso's own words
It's charging my friend to accept a transfer. My friend can't make it and already paid so she transferred her registration to my new friend and it's charging my new friend?
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Tough Mudder

Customer service issue
Reported by GetHuman-reaso
Jun 5th, 2018 - 4 mons ago
I have an issue with Tough Mudder too
Fixed
Seen by 2 customers so far
Similar issue to 159 others
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Timeline
GetHuman-reaso started working on this issue
Jun 5th 9:00pm
GetHuman-reaso indicated the issue is not fixed yet.
Jun 5th 10:05pm