My cell service has never been disconnected yet everytime i add my phone time, when due they keep taking my remaining data. This has happened for * months now. I would like them to return remaining data.

GetHuman-billroos's customer service issue with Total Wireless from June 2020

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The issue in GetHuman-billroos's own words
I had added a ** phone card my service time was due and i didnt want to lose my data... because its suppose to roll over to the next month ... I had my samsung phone service transfered from verizon wireless to total wireless * months ago. Everytime ive renewed my phone service w*o disconnect they take my remaining data time I have available on my phone instead of rolling over. why is rthis? I was told unless my service is disconnected my data would rollover.... It never has! I have now lost about ** gb of data all together. How do we resolve this issue?
Its aggravating because its expensive to maintain a phone on my income and I am careful to keep my phone active...I need the data that they continue to take.
I would like my data returned! and to not worry everymonth that this is going to be a problem
I maintain my cell service without disconnect and I would like my data returned.
I tried to speak toan agent but the botis repetative and no hel*p at all
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Total Wireless

** total wireless card
Customer service issue
Reported by GetHuman-billroos
Jun 27th, 2020 - 7 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 285 others
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Timeline

GetHuman-billroos started working on this issue
Jun 27th, 2020 2:14pm