My cell service has never been disconnected yet everytime i add my phone time, when due they keep taking my remaining data. This has happened for * months now. I would like them to return remaining data.
GetHuman-billroos's customer service issue with Total Wireless from June 2020
Help with my Total Wireless issue
First: share to improve GetHuman-billroos's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-billroos's own words
I had added a ** phone card my service time was due and i didnt want to lose my data... because its suppose to roll over to the next month ... I had my samsung phone service transfered from verizon wireless to total wireless * months ago. Everytime ive renewed my phone service w*o disconnect they take my remaining data time I have available on my phone instead of rolling over. why is rthis? I was told unless my service is disconnected my data would rollover.... It never has! I have now lost about ** gb of data all together. How do we resolve this issue?
Its aggravating because its expensive to maintain a phone on my income and I am careful to keep my phone active...I need the data that they continue to take.
I would like my data returned! and to not worry everymonth that this is going to be a problem
I maintain my cell service without disconnect and I would like my data returned.
I tried to speak toan agent but the botis repetative and no hel*p at all
I have an issue with Total Wireless too
How GetHuman-billroos fixed the problem
We are waiting for GetHuman-billroos to fix the problem and share the solution with the rest of us customers.
Please help with my Total Wireless issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.