For the past * days I have been trying to order something online from torrid and all it...

GetHuman-arizola's customer service issue with Torrid.com from December 2018

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The issue in GetHuman-arizola's own words
For the past * days I have been trying to order something online from torrid and all it says when I press place order is that the payment process wouldn’t go through. I am not putting in my card number wrong because I have it right in front of my face and I have the correct billing address too. And on top of that I went into my bank account and it took out the money from my account every time I attempted to order my stuff. If it’s showing up in my bank account how did I put the wrong card number? I already called customer service I was on hold for about ** min and talked to a guy for like * min and it was no help. All I want to do is order my stuff while y’all still have the **% off sale going on.
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Torrid.com

Customer service issue
Reported by GetHuman-arizola
Dec 7th, 2018 - 6 mons ago
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Timeline
GetHuman-arizola started working on this issue
Dec 7th, 2018 6:58am
GetHuman-arizola indicated the issue is not fixed yet.
Dec 7th, 2018 6:58am