I am a Torrid Platinum Card member and I got the exclusive email offer about the limite...

GetHuman1031594's customer service issue with Torrid.com from August 2018

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The issue in GetHuman1031594's own words
I am a Torrid Platinum Card member and I got the exclusive email offer about the limited time only **% off everything online and in store. So I logged into my app and account, filled my shopping cart and it is not applying the **% to items, just the **% off that is going on. It says to just sign in to get the discount, but that hasn't worked. There is only ** hours left, and I am about to leave for work so I can not go to my local store which is **mins away. I'd love to be able to buy the items I want but it is not applying my discount, sadly. I would be really disappointed if I am not able to get the items I want. Is there a code I can put in or somehow order the items through you? **Thank you for your time and help! *I look forward to hearing back, *Thank you, *Chelsy Darby.

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Torrid.com

Customer service issue
Reported by GetHuman1031594
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 17 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman1031594 started working on this issue
Aug 24th, 2018 3:18pm
GetHuman1031594 confirmed the issue is fixed. Hooray!
Aug 24th, 2018 4:18pm