Tinder Customer FAQ

If you suspect you’re shadowbanned on Tinder, you may notice a decrease in matches or messages. Another sign is if your profile isn't appearing to users nearby or if friends can't see your profile when they search for it. Additionally, if you can’t access certain features or if they're functioning unusually, it might indicate a shadowban. Keep in mind that platform algorithms can change, so this isn’t a definitive sign.

If your transaction is marked as cancelled but you haven't received your refund, it may take some time for the refund to process and appear in your account. Sometimes, it can take several business days for the funds to be credited back to your bank account or card, depending on your financial institution's policies. If it has been longer than expected, please check your bank statement or transaction history for any updates. There is a link to the most up-to-date contact information right here on this page for assistance related to refunds.

To update your location on Tinder, ensure that your device's location services are enabled. If you're using a computer, Tinder will generally use the location set in your profile, which might not automatically update based on your actual location. You can manually change it by going into your settings and updating your current location. If there are persistent issues, please check if your browser settings are affecting location accuracy.

Sometimes, reviews can take longer than usual. Make sure your selfie follows Tinder's guidelines and try submitting it again if there's no update after a prolonged period.

You can report the profile directly through the app by tapping on the profile, then selecting "Report" and choosing the appropriate reason. Tinder takes such reports seriously and will take necessary actions.