I put y service on vacation hold in November of **** with a return date in late March...

GetHuman706214's customer service issue with Time Warner from May 2018

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The issue in GetHuman706214's own words
I put y service on vacation hold in November of **** with a return date in late March. That was only because I could not leave the date open.*I had stay a couple of weeks longer and forgot to call to extend it.*I got my bill of over $***.** for about a month and half.*I called many times. Only answers I got were, your special yu had with Time Warner ended and we jus t gave you what you had. That was not a true statement. Plenty of channels I did not get. I also told them that some things were on the special i did not want.*No help.*Next person said sorry the bill is what it is. After a few more calls like those I filed a complaint with the Better Business Bureau. I then got * calls from different people who would not give me a call back number. I then got * calls from people who did leave call back numbers.*I contacted Bill at ***-***-****,*I have never been treated like he treated me by any company. I felt like a criminal on trial. Firing questions at me like, do you remember saying this in November of ****, how about saying this on another date. Bottom line, no help.*I am ** years old and have been a customer for about ** years. Would like to stay with you but not sure after being treated like I was. Listen to the recording between Bill and I. I just wanted some help with the bill and try to find a program that would work for me more in line with the price I was paying.*Any help would be appreciated.*Russell Pick***** Dimmick Road*West Chester, Ohio ******Account number *********
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Time Warner

Customer service issue
Reported by GetHuman706214
May 21st, 2018 - 6 mons ago
I have an issue with Time Warner too
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Seen by 4 customers so far
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Timeline
GetHuman706214 started working on this issue
May 21st 10:56pm