someone is trying to charge me $* to tell me why the tile i purchased does not work...

GetHuman820603's customer service issue with Tile from June 2018

Help with my Tile issue
someone is trying to charge me $* to tell me why the tile i purchased does not work????**My old tile expired and i bought a new tile straight from you company. I have a iPhone *. My old tile worked perfectly with the iPhone six. if it is defective, why do i have to pay$* to get help-----something sounds terribly wrong
I trust that Tile will make this right and come up with a resolution that is fair.
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Tile

Customer service issue
Reported by GetHuman820603
Jun 26th, 2018 - 2 mons ago
I have an issue with Tile too
Fixed
Seen by 5 customers so far
Similar issue to 29 others
0 customers following this
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Timeline
GetHuman820603 started working on this issue
Jun 26th 12:03am
GetHuman820603 indicated the issue is not fixed yet.
Jun 29th 1:37am