someone is trying to charge me $* to tell me why the tile i purchased does not work...

GetHuman820603's customer service issue with Tile from June 2018

Help with my Tile issue
The issue in GetHuman820603's own words
someone is trying to charge me $* to tell me why the tile i purchased does not work????**My old tile expired and i bought a new tile straight from you company. I have a iPhone *. My old tile worked perfectly with the iPhone six. if it is defective, why do i have to pay$* to get help-----something sounds terribly wrong
GetHuman820603 did not yet indicate what Tile should do to make this right.
I have an issue with Tile too
How GetHuman820603 fixed the problem
We are waiting for GetHuman820603 to fix the problem and share the solution with the rest of us customers.
Please help with my Tile issue
Do you have a customer issue as well?
We can help you get Tile's attention and get better help faster. Tap below to get started.
Having Tile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Tile email you?
This email address isn't valid

Tile

Customer service issue
Reported by GetHuman820603
Jun 26th, 2018 - 4 mons ago
I have an issue with Tile too
Fixed
Seen by 5 customers so far
Similar issue to 29 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman820603 started working on this issue
Jun 26th 12:03am
GetHuman820603 indicated the issue is not fixed yet.
Jun 29th 1:37am