Tile Customer FAQ

To connect your Tile to a new phone, ensure that you have the Tile app installed on your device. Open the app and log in to your Tile account. If you don’t have an account, you can create one. Once logged in, tap “Add a Tile” and follow the prompts to connect your Tile. Make sure Bluetooth is enabled on your phone and that your Tile is within range. If you're still having trouble, try restarting your phone and the Tile app, or check for any app updates.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

The Tile Original (Gen. 2) has a non-replaceable battery, so you cannot change the battery in those devices. If your Tiles are not working, you may need to explore trade-in options for a newer model, as they do not support battery replacement.

The Tile's oval-shaped "Find" button goes on and off to indicate different statuses. For instance, if the button is pulsating, that means the Tile is in the process of connecting with a device. If it's on and static, that means the device is connected. If the "Find" button goes off, that means your Tile is not connected to any device at the moment. This button functions as a way to alert users to the current status of their Tile, keeping them updated on whether it's connected or not.

To identify which device your Tile is linked to, open the Tile app on your device. Your linked Tiles will appear on the home screen of the app. If you tap on a particular Tile, it will display information about the Tile including its name and when it was last seen. If your Tile isn't appearing here, it may not be linked to that particular device. Remember, a Tile can only be linked to one account at a time, but that account can be accessed on multiple mobile devices.