Tile Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing.

The Tile Original (Gen. 2) has a non-replaceable battery, so you cannot change the battery in those devices. If your Tiles are not working, you may need to explore trade-in options for a newer model, as they do not support battery replacement.

The Tile's oval-shaped "Find" button goes on and off to indicate different statuses. For instance, if the button is pulsating, that means the Tile is in the process of connecting with a device. If it's on and static, that means the device is connected. If the "Find" button goes off, that means your Tile is not connected to any device at the moment. This button functions as a way to alert users to the current status of their Tile, keeping them updated on whether it's connected or not.

To identify which device your Tile is linked to, open the Tile app on your device. Your linked Tiles will appear on the home screen of the app. If you tap on a particular Tile, it will display information about the Tile including its name and when it was last seen. If your Tile isn't appearing here, it may not be linked to that particular device. Remember, a Tile can only be linked to one account at a time, but that account can be accessed on multiple mobile devices.

If you're having trouble resetting your Tile account password, ensure you're following the correct steps. On the sign-in page, click 'Forgot Password', enter your email address, and an email with a link to reset your password will be sent to you. Make sure it isn’t ending up in your spam folder. Click the link in the email and follow the steps to reset your password. Remember to use a unique, strong password. If you're still having issues after trying this process, there might be a technical glitch and it's best to try again after sometime.