TikTok Customer FAQ

When you post a video on TikTok, it should not disappear unless you delete it, it violates TikTok's community guidelines, or there's a technical issue. Ensure you're following all community guidelines. If your content is within the guidelines and it's still disappearing, this might be a technical glitch. Try to update your TikTok app to the newest version or reinstall it. If the problem persists, report the issue using the reporting feature within the TikTok app.

You should find your drafts by opening the TikTok app and clicking on the '+' icon at the bottom of the screen. Then, on the next screen, to the right of the record button, you should see an option called "Drafts." If you click on this, you can access and edit all your saved draft videos. However, please note that if you've deleted the app without backing up your data, you may lose any unsaved drafts.

If your TikTok account was deactivated by you, there is a 30-day window where it's possible to recover it. During these 30 days, you can log back into your account to reactivate it. If more than 30 days have passed, the account likely cannot be restored. If your account was banned or deleted by TikTok for violating community guidelines, the account cannot be restored. We recommend creating a new account and ensuring any content posted adheres to TikTok's community guidelines.

Hmmm... we're not sure about that. TikTok doesn't facilitate direct product purchasing. Orders or transactions you've made would have been through a third-party platform linked from TikTok. You would need to contact that platform or seller directly to cancel your order.

If your TikTok account was banned due to an age-related issue, you should know that the platform needs to comply with legal requirements- so requires all users to be at least 13 years old. If the ban happened due to a mistake in inputting your date of birth, you can try to appeal this decision by communicating with TikTok's support team. To do this, open the app on your device, tap on your profile and then the "...", find the 'Report a problem' option and follow the steps. Please provide all necessary documentation proving your age, like a government-issued ID card or birth certificate.