TikTok Customer Service Issues

Hello, I have noticed that my TikTok account exists on the app, but I am unable to sign in. I suspect my account has been compromised. If this is the case, I would like the account to be removed as I do not want my videos shared without my consent. I have made several reports about this issue, but have not received any responses. It is crucial for my safety that the account is either deleted or that I am assisted in recovering access to it. I require help in logging into the account as I have attempted multiple times with my email and code without success. Thank you.

I am urgently seeking clarification on why my daughter's account was deleted, resulting in the loss of her valuable videos. She is carefully monitored and I am tagged in her posts, verifying that nothing inappropriate was shared. It is distressing especially considering the questionable content allowed on the platform like a video of a man with dolls. This has greatly impacted my daughter who has social anxiety, and this platform was her safe space for interacting with loved ones. I am deeply disappointed by this targeting of innocent users during such challenging times. Thank you, Mr. Haydn.

Hello, my TikTok username is @jacasita. I recently reached 30k followers, which is a significant milestone for me. Unfortunately, my phone broke, and I had to buy a new one. However, I couldn't recover my old phone number to access my account fully. It's frustrating because I remember my password, but I can't log in without the code sent to my old number. I believe the number now belongs to someone else. I'm not a hacker, just an 18-year-old trying to regain access. I'm willing to verify my identity. I ask if TikTok can update the phone number on my account so I can receive the code on my new number. Thank you, and I look forward to your team's assistance.

Subject: Technical Issue with TikTok Account Hello TikTok team, I am writing to address a concerning technical issue I've been experiencing on my account. My username is @jannatmirza with 7.5 million followers. Lately, I have observed that my videos are consistently under review, possibly due to frequent uploads. As a result, I have been noticing a decline in my followers, likes, and views. Furthermore, my videos are not being featured in the suggestions/for you section, and both my account analytics and trending video section are not functioning correctly. This problem has been ongoing for a few days now and is negatively impacting my audience reach. Despite reaching out multiple times through support tickets, I have not received any response to resolve this issue. I assure you that I have not violated any community guidelines or terms of use on TikTok. I kindly request that you investigate my account, address the technical bug, and restore normal functionality as soon as possible. Attached are my government-issued identification and login screenshots from all my social media accounts for verification purposes. Thank you for your prompt attention to this matter. Warm regards, Jannat Mirza

Subject: Assistance Needed with TikTok Account I am reaching out regarding some technical issues with my TikTok account. Lately, I have noticed a decline in my followers, likes, and views possibly due to frequent video uploads. My content is not being recommended in the "For You" section, and both my account analytics and trending video features are not functioning properly. Despite submitting support tickets, I have not received any resolution to these problems. I kindly request a thorough review of my account to address these bugs promptly. I always adhere to TikTok's community guidelines and terms of use. Attached, you will find my government-issued ID alongside a screenshot showing my social media account logins for verification purposes. Thank you for your attention to this matter. Warm regards, J. Mirza

Dear Tiktok Team, I am writing to address the suspension of my account, which I believe was done in error. I have always adhered to the community guidelines and have not posted any inappropriate content. It seems my account may have been flagged incorrectly. I have tried reaching out via email multiple times without receiving a response. It has been three months since the suspension, and I am still unaware of the reason behind it. If I cannot have my account reinstated, may I please retrieve my drafts and videos by emailing [redacted]? If I unknowingly made an error, I sincerely apologize and assure you it will not happen again. Sincerely, Sayera Sidur Tiktok ID: @sayera_sidur

My current email registered for my TikTok account is [redacted] I was banned recently and I'm not sure why. Can you please assist me in resolving this issue? I really want my account back. Can you double-check the reason for the ban? I believe it was due to allegedly posting inappropriate content, but I only saved videos and posted them privately, not publicly. I never intended to share them widely. Please review this matter thoroughly; it's urgent for me to regain access to my account. Thank you for your prompt attention to this matter, I would appreciate a response within 24 hours.

My current email address registered for my TikTok account is [redacted] I was banned, but I only found out about it last month. I really want my account back, so please recheck my situation. I don't think I posted any sexual content. I only saved some videos and shared them privately. Please verify this for me. I need my account back as soon as possible. Thank you for your prompt attention to this matter.

To whom it may concern, I have been banned from posting videos until the 8th of August. I was initially banned but could upload again on the 2nd of August. I created a video about depression awareness to upload on the 2nd of August, but now it keeps getting removed. Could you please explain what is wrong with my video? I am discouraged from posting any videos until the 8th of August. I have noticed others on TikTok showing much more than what is in my depression awareness video. My account gained a large following rapidly, going from under 2,[redacted] to 45,[redacted] followers due to the video, which was also repeatedly reported. I worked hard on this video, only for it to be removed shortly after uploading. This is disheartening, especially during a time where many could benefit from seeing it. Please consider unblocking me and allowing my video to be posted on my account. Your help would be greatly appreciated. Thank you, Chantelle

To whom it may concern, I was recently banned from posting videos on August 2nd, with the ban lasting till August 8th. I had prepared a video on depression awareness to upload, but it was removed swiftly after it went live. I am puzzled as to why my content was taken down, especially when other videos on the platform seem to show much more than mine. My account saw a significant surge in followers, from under [redacted] to 45,[redacted] in just two days, mainly due to that awareness video which also faced multiple reports. I put a lot of effort into creating that video, only to have it removed moments after posting. It's disheartening, especially during a time where such content is needed more than ever. I kindly request that my ban be lifted so I can share my video as intended. Thank you, Chantelle

Dear TikTok Support Team, I am reaching out because my username, Zoespooky, has been unexpectedly banned for violating the Terms of Service. Despite not being very active on my account, I have always ensured that my content adheres to the guidelines. My TikTok page is dedicated solely to being a fan page for Zoeylaverne, and I have been diligent in creating edits of her existing posts without sharing any personal information. I am deeply invested in this page, having dedicated over a year to its growth and maintenance. All my content revolves around my admiration for Zoey, and I have taken great care to comply with all rules and regulations. I kindly request a review of the decision to ban my account as I believe there may have been a misunderstanding. A quick look at my profile will attest to my commitment to upholding community standards and spreading positivity through my edits. I sincerely hope for a resolution that allows me to continue contributing to the TikTok community with my fan page. Thank you for your attention and understanding. Warm regards, Keira

My account was suspended for breaching community guidelines due to an age discrepancy. I am 23 years old and utilize TikTok to advocate for mental health awareness. I possess certifications in mental health, which I am willing to provide for verification along with a copy of my ID to confirm my age. I am eager to have my suspension lifted promptly as my main objective is to assist and uplift others. Despite being mindful that minors under 16 may join, I maintain a family-friendly atmosphere during my live sessions, incorporating activities like the emoji game. I always encourage minors to seek parental consent before engaging with me. Moving forward, I will implement age restrictions and ensure a PG environment during my broadcasts. Best regards, Amber

I created a TikTok account a year ago. Recently, it got hacked, and someone started posting my private drafts without my permission. After contacting the 14-year-old boy who took over, he refused to remove the posts. Despite multiple reports from me and others, he continues to impersonate me on the account @nolimit.mikey with a girl's videos and a boy's profile picture. I want the account taken down entirely and have no interest in getting it back. Thank you for your attention to this matter. -Emily

On August 10, [redacted], when I attempted to log into my TikTok account (danifer99), I was surprised to find it was "permanently banned" due to alleged violations of community guidelines. After reviewing the guidelines thoroughly, I can confidently say I did not breach any rules. I have been a user since the app was known as Musical.ly and have always maintained appropriate behavior on the platform. With only three videos posted, none of which violate the rules, and less than [redacted] followers, I feel unfairly targeted. Instead of penalizing small accounts like mine, which primarily consume content, the focus should be on larger issues. Restoring my account would be greatly appreciated, as TikTok plays a significant role in keeping me entertained at home and away from potential COVID-19 exposure.

I had a well-established TickTock account with 10,[redacted] followers, [redacted],[redacted] likes, and 1 million views. However, last night, when I tried to upload a video, the app zoomed in on my edited video to [redacted]%. Despite trying various fixes like resetting my phone, the issue persisted. Eventually, I decided to delete and re-download the app. After re-downloading, I tried to log back in with my username and password. If I've forgotten my password, I have several emails I can use to reset it. But, despite knowing one of these emails should be registered, TikTok claims they are not.

I've been having trouble accessing my main TikTok account under the username crankym247 with 24.6k followers. Whenever I try to log in and select Instagram as the login option, it shows that Instagram no longer supports the feature. The only option displayed is "recover your account," but every time I try that and verify my information, it glitches out when I press continue and directs me to "report a problem." This issue is new to me, and I haven't changed my password. I would really appreciate any help to recover my account. Thank you for your attention to this matter.

Hello, I'm Alexus LaBosco. My TikTok account is alexuslabosco. I follow @lilsamishii, whose name is Tylor. He always follows community guidelines and does the right thing. It seems unfair that TikTok banned him just for showing some skin. TikTok should focus on those who bully and say mean things instead. Tylor uses TikTok to express himself freely. Please consider unbanning @lilsamishii, as there are others on TikTok who deserve to be banned more. Thank you, Alexus LaBosco.

Subject: Unauthorized TikTok Account in the Name of Quality Medical Publishing (QMP) I am writing to address an urgent matter concerning an unauthorized TikTok account associated with our company, Quality Medical Publishing (QMP). We were alarmed to receive an email notification indicating the existence of an account falsely created in our name. As a reputable company, any accounts bearing the names "qmp.com," "QMP," or "Quality Medical Publishing" do not represent us and are infringing upon our trademark rights. I have reached out to TikTok via various email channels - [redacted], [redacted], and [redacted] - to report this issue and request the immediate removal of any accounts linked to our company. It is crucial that this matter is addressed promptly to prevent further unauthorized use of our branding. For further communication on this matter, I can be contacted at [redacted] or +1 [redacted]. Your prompt attention to this issue is greatly appreciated. Sincerely, Andrew Berger President, Quality Medical Publishing, Inc. [redacted] Borman Dr.,St. Louis, MO [redacted] Phone: [redacted] Website: www.qmp.com

Hello, I'm Kristella Saiz, and my TikTok username is mxxsaiz. Recently, I changed my phone number due to personal reasons. When I accidentally deleted my TikTok account today and tried to log back in, the verification code was sent to my old phone number, and I hadn't linked an email to my account. I contacted the person who now has my old number, but they didn't assist me. Could you please assist me in accessing my account? I'm willing to provide any necessary information to regain access. Thank you for your prompt assistance and support.

Good evening. I hope whoever is reading this is having an amazing day. I am reaching out regarding my account @SaraWithAH33. My account was mistakenly accused of violating the community guidelines on TikTok Live. I assure you that I did not breach any rules and will ensure it won't happen in the future. The allegations are serious, and they go against my character. As a mother of two, I cherish time with my family and use TikTok Live to connect with my followers. I kindly request the restoration of my live feature. I invest in other creators' lives, and it's enjoyable when others join mine! Thank you for your attention. I assure you I will record all lives going forward. Sarah R.