Hello my username on tik Tok is @jacasita , I recently hit **k on my account which is a...

GetHuman5066127's customer service issue with TikTok from July 2020

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The issue in GetHuman5066127's own words
Hello my username on tik Tok is @jacasita , I recently hit **k on my account which is a big milestone for me, I haven’t been active on my account because my phone broke, i went to a store and bought a new phone unfortunately I Could not recover my old phone number I have been trying to log in to my account , I remember my password and everything the only problem is that in order to fully access my account I have to confirm the code that is sent to my old phone , this is both upsetting and concerning as the code is being sent to my old phone number that might be someone else’s new phone number , I hope tik tok can do something to help , I can easily verify my identification And can assure you that I am not hacker just a ** year old trying to gain access to my account , I was hoping you guys could change the number under my account so that the code will be sent to my new phone number , thank you and I hope to hear from your team soon

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TikTok

Customer service issue
Reported by GetHuman5066127
Jul 15th, 2020 - 2 years ago
Not resolved
Seen by 42 customers so far
Similar issue to 6527 others
0 customers following this

Timeline

GetHuman5066127 started working on this issue
Jul 15th, 2020 12:10am
GetHuman5066127 indicated the issue is not fixed yet.
Jul 15th, 2020 4:23am
GetHuman5066127 indicated the issue is not fixed yet.
Jul 15th, 2020 4:33am

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