hello your company Tidal charged me $*.** when I have a free six-month trial through my...
GetHuman1527394's customer service issue with Tidal from November 2018
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GetHuman1527394's next move: find and follow the right step-by-step guide.
Tidal doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1527394 will need to dig through the advice provided by Tidal, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1527394 can let us know if they help or not.
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The issue in GetHuman1527394's own words
hello your company Tidal charged me $*.** when I have a free six-month trial through my phone company sprint virgin mobile, I have * months left on the free trial, but you guys charged me in the first month why is that? And when will you refund the money back into my checking account? As it is supposed to be a free * months trial, paid for by my phone company, you can reach me at my phone number ***-***-**** or my email *****@***.com I'm waiting for you to refund my money,you were never supposed to take the $*.** out in the first place, I was supposed to have a free *-month trial my phone company is paying for it & so far I've had one month free, I have * more months free except the first month actually wasn't free because you guys charged me for it, when you weren't supposed to, can you please fix this and put the money back into my checking account? thank you very much sincerely rich
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