Ticketmaster Customer Service Issues

I purchased tickets for the Elton John concert last year for Jan. 21 and 22. Unfortunately, my devices were hacked, and the contact information associated with the ticket purchase has been changed. I am unable to access the tickets and worried about security. Despite efforts from private tech individuals, the issue persists. I seek guidance on obtaining a refund due to these circumstances. My name is Donna S., and the tickets were originally meant to be sent to my phone at [redacted] and email at [redacted] If possible, contact me at [redacted] or [redacted] promptly.

Subject: Refund Request for Smart Financial Centre Parking: Comedy Laugh Fest I purchased one ticket for the Smart Financial Centre Parking: Comedy Laugh Fest, but I noticed two charges on my card. Could you please process a refund for the extra parking fee as I only used one spot? Thank you. Best, M. Edwards Order Number: [redacted] Venue: Smart Financial Centre at Sugar Land

I recently bought concert tickets through a third party, thinking it was Ticketmaster. I came across a person named "Bruce" who is selling the tickets through a third-party Ticketmaster website. The email notification from Bruce advises against accepting tickets from unfamiliar individuals. Unfortunately, I failed to take a screenshot of the page. The order number I have is from Ticketmaster for Keith Urban on July 29, [redacted], at PNC Bank Arts Center, Holmdel, NJ. I tried to contact Ticketmaster but was advised to call closer to the event due to high call volume. Bruce mentioned I have four tickets for Orchestra section [redacted], Row F, but I need to provide my Ticketmaster account details to access them four days before the show. I appreciate any assistance you can offer as I do not know Bruce, and Ticketmaster has not been responsive.

I have purchased tickets through Ticketmaster and encountered an issue with ticket transfer. After receiving a notification to accept the ticket transfer from Anna for an event, I clicked on the link provided. However, upon logging into my Ticketmaster account, I received a message stating that the ticket transfer had already been accepted by another email address. I have attempted to resolve this by contacting Ticketmaster via phone, but have been unable to reach them as they are not currently accepting phone calls. I am still in need of assistance in locating my tickets or receiving new ones.

I bought tickets for the Arizona Cardinals divisional game that they needed to win on Monday against the Rams, but sadly, the Cardinals lost. When I contacted Ticketmaster for a refund, Shelly from Ticketmaster responded stating the event was rescheduled, which is not accurate as the Cardinals are not advancing in the season. I promptly clarified this to Shelly, explaining that the Cardinals are no longer playing any games, and inquired about my refund. Ticketmaster only offers email support, and I'm eager to hear back from a human representative to assist with my refund request. Thank you for any help in advance.

Hello, I am reaching out regarding the 4 tickets my husband, Mr. D C Hammond, purchased for Frozen the Musical at Theatre Royal Drury Lane on March 19th, [redacted]. We made the purchase through TicketMaster on November 22, [redacted], using his First Direct Visa Card. Unfortunately, we have yet to receive an email confirmation for this booking. I recently contacted LW Theatres, and they explained that since we booked through TicketMaster, we need to reach out to them directly for the booking confirmation and tickets. Could you please verify that our tickets were indeed purchased through TicketMaster and provide information on how and when we will receive them? Your assistance with this matter would be greatly appreciated. Thank you for your attention to this issue. Stay safe and take care. Warm regards, Mrs. Karen Hammond

Subject: Assistance Needed with Frozen the Musical Ticket Purchase Good Afternoon, I hope you are well. I am writing to seek assistance regarding the purchase of 4 Frozen the Musical tickets by my husband, Mr D C Hammond, on 22nd November [redacted], using his First Direct Visa Card to attend the Theatre Royal Drury Lane on March 19th, [redacted]. Unfortunately, we have not yet received an email confirmation for this transaction. After reaching out to LW Theatres, I was informed that the booking was made through TicketMaster and that we need to contact them directly for the booking confirmation and to receive the tickets. Would you kindly help confirm our purchase from TicketMaster and provide details on how and when we can expect to receive the tickets? I greatly appreciate your assistance with this matter. Best regards, Mrs. K Hammond

Hello, I hope this message finds you well. I wanted to bring to your attention that my husband, Mr. D C Hammond, made a purchase of 4 tickets for Frozen the Musical through TicketMaster on November 22, [redacted], using his First Direct Visa Card. We are looking forward to attending the event at Theatre Royal Drury Lane on March 19, [redacted]. As of now, we have not received an email confirmation regarding our ticket purchase. After reaching out to LW Theatres, they advised me to contact TicketMaster directly for the booking confirmation and ticket issuance. Although LW Theatres did confirm our booking for March 19th, the actual tickets were acquired through TicketMaster according to their response. Could you kindly verify that the tickets were indeed purchased through TicketMaster and provide information on when and how we can expect to receive them? I sincerely appreciate your assistance with this matter. Warm regards, Mrs. Karen Hammond

I bought two tickets to see the Broadway show Lion King on June 03, [redacted], as a birthday surprise for my fiance. The performance date was supposed to be September 26, [redacted]. Unfortunately, due to the new vaccine mandates, we were unable to attend the show as neither of us were vaccinated. I tried to contact Ticketmaster multiple times before the performance date but couldn't reach customer service to request a refund or change the show date to a time when vaccine mandates are not in place. My ticket order number is #28-[redacted]/NY4. I kindly request a full refund or tickets for a future showing of the Lion King. Thank you, T. Singleton

I bought three tickets for the Celine Dion concert set for March 11, [redacted], at Washington DC's Capital One Arena. Unfortunately, Celine Dion had to cancel the concert two weeks ago due to her illness. I had Allianz Global Insurance on the tickets bought through Ticketmaster. I reached out to Capital One Arena, and they mentioned that refunds were given to companies like Ticketmaster. I'm confused about who should refund me for the three tickets: Ticketmaster or Allianz Global Insurance? If it's Ticketmaster, what is the process for the refund paperwork? Thank you, C.L. Wilson

I bought Kane Brown tickets for my wife's birthday in Seattle tomorrow via SeatGeek. The tickets show as confirmed in my SeatGeek account, but to use them on Ticketmaster, I need to accept a transfer link via email. I received links earlier to transfer the tickets to Ticketmaster, but every time I try, it loads on Ticketmaster, then gives an error saying "oops something went wrong." We've tried this on both websites and apps multiple times. These tickets were pricey, and we need help urgently.

The booking for the Only Fools and Horses The Musical show on 24/12/21 was cancelled, and despite numerous attempts to contact Ticketmaster for a refund, I have been unsuccessful. Now it seems that my account is unrecognized which further complicates matters. Any advice on how to proceed would be greatly appreciated. --- Dear Dawn Vassell, Thank you for your recent booking with Ticketmaster for Only Fools and Horses The Musical at the Theatre Royal Haymarket on 24th December [redacted]. Unfortunately, the show was cancelled, and I have been hoping for a refund. However, contacting Ticketmaster has been quite challenging, and now it appears that my account is not being recognized. Any suggestions on how to resolve this issue would be valuable.

I purchased tickets to the Tool concert at the Tacoma Dome on January 11, [redacted]. We bought them in December, but when we arrived at the show, our tickets were not there. We were turned away at the gate and missed seeing our favorite band. We are now willing to travel to their next performance and are requesting compensation for our tickets. Our ticket confirmation number is 59-[redacted]-83/SEA. If we drive to another show, could we please upgrade to VIP tickets? It was disappointing to miss their last tour, and we even heard them playing as we stood outside. We tried to contact Ticketmaster but couldn't reach anyone. We are in financial stress after borrowing money and are $1,[redacted] in debt. Please consider upgrading our tickets as a gesture to make up for our missed opportunity. We are eager to hear from you.

I purchased tickets for The Temptations play at the Kennedy Center. Unfortunately, my tickets arrived late via FedEx on January 15th for the 7:30 show. When I arrived at the Kennedy Center box office, there were no tickets for me. I even paid $25.00 for parking with no outcome. Feeling frustrated, I returned home at 8:30 that night. Upon entering my apartment building, I noticed an envelope at my door. Inside were the missing tickets. I kindly request replacement tickets for another show, maybe for Babyface & Kem at the MGM or Maxwell at Capital One in Washington D.C. I recently won tickets for the Frankie Beverly show on MAJIC [redacted].3, which was canceled. I would appreciate your assistance in securing replacement tickets. Thank you.

Good morning, I am seeking assistance with tickets purchased for the matinee performance of Frozen the musical on Saturday, March 19th. Although I bought 4 tickets through Ticketmaster, they do not appear in the My Account section of the website. It seems likely that I checked out as a guest during the purchase. The tickets have not been emailed to me, and I cannot locate a confirmation email from Ticketmaster. I used an email address which may have been [redacted] or [redacted], but I am uncertain. Could you please help me locate the booking using one of these email addresses and resend the confirmation email, providing details on when the tickets will be sent? Regards, D.H.

Hello! I'm an avid concert-goer, and I appreciate the joy you bring to my life with your shows. I received a credit for a cancelled Black Keys concert in April [redacted]. I've tried to use the credit on various shows, but it's not "eligible." The band is touring again, but the credit doesn't work for this show either. How can I check which shows are eligible for the credit? Time is running out, and I've attempted to use it multiple times—it's a substantial amount. I've been unable to reach customer service and am feeling frustrated. I didn't expect the credit to have limitations on shows I like. What can I do? Thanks for your attention, and have a great day! - H.A.

I have been trying to reach a live customer service agent at Ticketmaster to process my overdue refund. Despite sending three emails and filling out two "Chat with us" boxes, I have received no response. The event organizer, George Lopez, automatically issues refunds within 30 days of cancellation. It has been 34 days since the event was canceled, and I am still waiting for my refund. My cousin received hers over two weeks ago. I check daily for updates and would appreciate a prompt reply to my emails. I believe I am entitled to compensation for each day beyond January 21, [redacted], that my refund is delayed. Additionally, I am unsure about getting a refund for my ticket insurance. If I had been able to speak with a representative sooner, this situation could have been resolved without frustration.

I bought tickets through Ticketmaster from a third party. The email with the ticket link was not received or got lost in my Junkmail. Consequently, I cannot access my tickets as my Ticketmaster account prompts me to use the email link. Unfortunately, I cannot reach the seller to resend the email. I need assistance over the phone to resolve this issue.

I encountered difficulties buying 2 presale tickets due to an issue at checkout. Upon selecting seats or ticket types, an error message appeared prompting me to log in or try later. Despite trying various troubleshooting steps and using different presale codes ("love" and "power"), I was unsuccessful before the 10pm PST deadline. Unfortunately, I missed the chance to attempt on a different computer due to time constraints. I'm in Colorado (MST). I would appreciate any assistance, even if it means not accessing presale tickets before the public sale. Could you possibly refund the price difference from presale to general public tickets if I proceed with purchasing the latter?

I encountered difficulty purchasing 2 presale tickets for Irvine, CA. An issue arose during checkout preventing me from completing the transaction successfully. Despite trying to select seats or ticket types, an error message continuously appeared prompting me to log in or try again later, which I attempted without success. I utilized two presale codes, "love" and "power," both of which failed to work. I made multiple attempts before the 10pm PST deadline but was unable to proceed. Although I do not have a screenshot of the error, I planned to retry the purchase on a different device but missed the opportunity. I captured my browsing history as evidence of my efforts prior to the closing time.