Your website gave me an error over and over again when trying to buy VIP Russ tickets f...

GetHuman5871121's customer service issue with Ticketmaster from March 2021

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Before contacting them, items GetHuman5871121 may need:
Order number, Name on ticket, Phone number on the booking, Email address on the booking, Payout method (If card or bank account, and please include the last 4 digits)
The issue in GetHuman5871121's own words
Your website gave me an error over and over again when trying to buy VIP Russ tickets for Pittsburgh June *th, so I assumed they were sold out. I then bought VIP tickets to the Philadelphia show since it was the only other one available. Come to find out, there are still VIP tickets available for Pittsburgh, but your trash website wouldn't let me buy them, but it let my girlfriend go through the buying process. So now I'm in $*** on tickets i don't want, because i live in Pittsburgh and have no desire to go to Philadelphia. And more importantly, because your website wasn't functioning properly. I dont think i should be the one to take the hit here, i think you should. I either want my ticket money refunded, or my tickets changed to the Pittsburgh venue, not Philadelphia.

GetHuman5871121 did not yet indicate what Ticketmaster should do to make this right.

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Customer service issue
Reported by GetHuman5871121
Mar 21st, 2021 - 2 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 1981 others
0 customers following this

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