My customers seek us out**Every message is charged as a quote**I must recieve a full...

GetHuman856389's customer service issue with Thumbtack.com from July 2018

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The issue in GetHuman856389's own words
My customers seek us out**Every message is charged as a quote**I must recieve a full *** dollars back.**I was uninformed and am extremely disappointed at the lack of communication and charge(s)**All settings are preselected at max $ to be charged. Not ok**This app is OVERCOMPLEX and tediously time consuming. Im getting charged for respsonse to customers seeking my business and i just talked to your people! She clearly stated customers that seek us NO CHARGE!!!**NOT OK **NEED A MANAGER *OR*THE OWNER.**its illegal to misinformation and charge a business like that.**Please call immediately****-***-******(FB. Twitter.LI. all free networking)**This theving of business from businesses can easyily become class action.**Im presenting this in hopes you were unaware of this awful thing.**I want full rufund of current bill and your app fixed on my account.**Please.*Best regards,*Kristina

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Thumbtack.com

Customer service issue
Reported by GetHuman856389
Jul 6th, 2018 - 5 years ago
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Seen by 16 customers so far
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GetHuman856389 started working on this issue
Jul 6th, 2018 9:53pm