AFTER THREE MONTHS, ROOF IS IN NEED OF REDOING THE MILDEW REMOVAL

GetHuman721903's customer service issue with Thumbtack.com from May 2018

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The issue in GetHuman721903's own words
I hired a roof cleaner referred by Thumbtack and I not at all satisfied with the work. Lousy work, the roof looks awful and now they are not even answering my emails. I want the job well done to my satisfaction or my money returned. If not, can I take them to small claims court with a complaint against the company or owner.
I expected the job to be done right the first time without me having to be after the company to come back and do it right. They claimed to have returned and redone it, no one was home, and the roof is still looking terrible.
they claim they were here again and redid the job, it does not look any better. I sent an email but they have not replied.
I expected my roof to be done right the first time. When Juan showed up to do the job, the equipment was not working, after about ** minutes they started the job, the equipment might not have been working properly being the reason the quality of the job was very poor.
Besides the email I have not tried anything else. Next will be going to court and writing a complaint against the company
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Thumbtack.com

roof cleanning soft soar
Customer service issue
Reported by GetHuman721903
May 26th, 2018 - 6 mons ago
I have an issue with Thumbtack.com too
Fixed
Seen by 10 customers so far
Similar issue to 493 others
0 customers following this
Items needed
Email address on the account
Name on account
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Timeline
GetHuman721903 started working on this issue
May 26th 11:37pm
GetHuman721903 indicated the issue is not fixed yet.
Jun 1st 2:08am
GetHuman721903 indicated the issue is not fixed yet.
Jun 1st 2:22am
GetHuman721903 indicated the issue is not fixed yet.
Jun 1st 8:10pm
GetHuman721903 indicated the issue is not fixed yet.
Jun 1st 8:11pm
GetHuman721903 indicated the issue is not fixed yet.
Aug 29th 4:19pm
GetHuman721903 indicated the issue is not fixed yet.
Aug 29th 4:21pm