I ordered a shirt and it was suppose to be a size *X it says *X on the order paper but...

GetHuman-ferrarig's customer service issue with ThredUp from October 2018

335 similar
0 following
Help with my ThredUp issue
First: share to improve GetHuman-ferrarig's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ferrarig's next move: go to the ThredUp help center.
ThredUp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ferrarig will want to follow the link below to head to their help center. We will check on GetHuman-ferrarig later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ferrarig may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-ferrarig's own words
I ordered a shirt and it was suppose to be a size *X it says *X on the order paper but the shirt is and XS. I read you return policy but I am not going to party $*.** processing fee to return to item that was only **.** so I don't think it would be fair or ethical to do this I would either like another shirt of the right size or recieve a refund for this inconvience please contact immediately to correct this issue. **Order * **********Gina Ferrari***********
GetHuman-ferrarig did not yet indicate what ThredUp should do to make this right.
I have an issue with ThredUp too
How GetHuman-ferrarig fixed the problem
We are waiting for GetHuman-ferrarig to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get ThredUp's attention and get better help faster. Tap below to get started.
Having ThredUp issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would ThredUp email you?
This email address isn't valid
Follow this issue
See how GetHuman-ferrarig fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ferrarig
Oct 16th, 2018 - 2 mons ago
I have an issue with ThredUp too
Not resolved
Seen by 2 customers so far
Similar issue to 335 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-ferrarig started working on this issue
Oct 16th 10:04pm