Recent order ***********I did not receive * of the tops in my order and all * of the pa...

GetHuman-kekleino's Missing Order issue with ThredUp.com from August 2020

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The issue in GetHuman-kekleino's own words
Recent order ***********I did not receive * of the tops in my order and all * of the packages have arrived. To prove this point, the * missing tops do not show up as options in the returns tab.**The * tops that never arrived:*"New York & Company XL Pullover Sweater ***.**. **" chest, **.*" length, **% Ramie, **% cotton"**"Faded Glory Plus. XL Size. Long Sleeve Button-down shirt. $**.** **" chest, **" length, ***% cotton."***I have no idea how this happened. This has certainly never happened before with my many orders from ThredUP. Just wondering how we should move forward. I don't think I should get charged for tops that never arrived. So if they cannot be found and sent to me, I would like a refund for those * tops.***Thank you for your time.*I look forward to hearing back from you.**Kristina Kleinow

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Missing Order issue
Reported by GetHuman-kekleino
Aug 22nd, 2020 - 8 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 376 others
0 customers following this

Timeline

GetHuman-kekleino started working on this issue
Aug 22nd, 2020 5:00am
GetHuman-kekleino indicated the issue is not fixed yet.
Aug 22nd, 2020 3:45pm