Dear Threadless*I am a long-time customer (since ****) and I live in Australia. Recentl...

GetHuman1754853's customer service issue with from December 2018

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The issue in GetHuman1754853's own words
Dear Threadless*I am a long-time customer (since ****) and I live in Australia. Recently (mid November) I ordered two children’s t-shirts for my daughters for Christmas: Hibearnation Small Light Blue Kids Tee and Partly Cloudy Extra Small Light Blue Kids Tee. I completed the transaction to the Thank you for your order screen.*Last night I logged on and checked the status of the order and noticed the items were still in my cart. Thinking I must have not completed the transaction properly in mid-November, I completed the transaction again and used PayPal. *I logged on again today and was horrified to see the items still in my cart, no order history and no order placed. ‘Houston, we have a problem’. I have never had an ordering issue before with Threadless. Are you no longer shipping to Australia or is there some other reason for the problem?*I ordered these items in good faith in mid-November so that they would arrive in Australia by Christmas. I want them but I can’t order them. Please help to make this happen and get the tees here by Christmas.*Sincerely*Matt Nelson

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Customer service issue
Reported by GetHuman1754853
Dec 13th, 2018 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 23 others
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GetHuman1754853 started working on this issue
Dec 13th, 2018 10:46pm