I contacted your company after seeing an advertisement in Road & Track magazine. I trie...

GetHuman-dcrobiso's customer service issue with Thompson Cigar Company from January 2019

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The issue in GetHuman-dcrobiso's own words
I contacted your company after seeing an advertisement in Road & Track magazine. I tried to place and order for a product and gave you my credit card *. When I didn't receive the product, I called back to inquire and was told that the product wasn't offered anymore . I said this sounded like a "bait and switch" scam, and told them to cancel my order. They said they'd cancel it .*Checking my Visa account today, I realize that I've been charged for Nov, Dec and Jan for $**.** each month for a "membership fee". I did NOT order or sign up for this and consider this a SCAM. *I looked on line and there are NUMEROUS complaints about your company as a SUSPICIOUS company for doing this exact same things to many others who placed orders. **I demand an IMMEDIATE REFUND for the $**.** you have fraudulently charged my account. I tried calling your phone * and waited * times for *** minutes to talk to Customer Service, yet was answered immediately to place a new order. *I have contact the Better Business Bureau, will post your company's scam ALL OVER my social media accounts, and have also flagged you through my VISA company as a fraudulent company. *A supposedly *** year old, reputable company, YOU SHOULD BE ASHAMED of this scam. You founders certainly would be!
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Thompson Cigar Company

Customer service issue
Reported by GetHuman-dcrobiso
Jan 4th, 2019 - 4 mons ago
I have an issue with Thompson Cigar Company too
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Seen by 3 customers so far
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GetHuman-dcrobiso started working on this issue
Jan 4th 9:34pm