The Weather Channel Customer FAQ

To stop The Weather Channel app from running in the background on your iPhone, go to your device's Settings, find the Weather Channel app, and toggle off Background App Refresh. You can also double-click the Home button (or swipe up from the bottom on newer iPhones) to view recently used apps and swipe up on The Weather Channel app to close it completely.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

We're sorry to hear that you're having trouble logging in to your premium account on the new app. There can be a variety of reasons for this issue. Please make sure you're entering your email and password correctly when trying to log in. In case you've forgotten your password, you can request a password reset link within the app. If you're not receiving the reset link, it's possible that it's being sent to your spam or junk email folder. If none of these solutions work, please remember there's a link to the most up-to-date contact information right here on this page that you are viewing. They'll be more equipped to assist you with this specific issue.

We're sorry to hear you're experiencing an issue with The Weather Channel app on your iPad. This could be caused by your iPad's screen orientation lock feature. To check, swipe down from the top-right corner of your screen to open the Control Center, and see if the rotation lock button (a circular arrow around a padlock) is activated. If it is, tap it to turn it off, and your app should rotate accordingly. If this doesn't resolve the issue, try updating the app or restarting your device. If you're still having trouble, it could be a bug. We suggest reporting it via the app's feedback section.

We're sorry to hear that you're dealing with this issue. Please ensure that you have the latest version of our website running. Try clearing your browser cache and cookies as this often removes glitches or bugs. If the problem persists, check if your browser's configuration settings or add-ons might be causing obstruction. If none of these works, it might be a temporary issue with The Weather Channel's site, which usually gets resolved quickly. If it doesn't, report the problem to our technical team. We apologize for any inconvenience and thank you for your patience and understanding.