On Tuesday *th August me and my wife had seat reservations for the **.** from Darlingto...

GetHuman970364's customer service issue with The Trainline from August 2018

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The issue in GetHuman970364's own words
On Tuesday *th August me and my wife had seat reservations for the **.** from Darlington to Peterborough as my wife is disabled physically and mentally it's important that we are able to get seats for our journeys,however this train was cancelled and we had another train to catch at Peterborough which also had our seats reserved,this as you can imagine stressed my wife out a little bit and she's proned to panic attacks.However the staff at Darlington were very good and told us of other train services we could get so we could still get our connection at Peterborough although this meant we had to stand in the door way between Darlington and York which wasn't good for my wife,this train ran * mins late which didn't give us much time for the change over at York which meant a lot of rushing about for us but subsequently the York to Peterborough train was running late which again gave us a quick change at Peterborough for our Norwich train but luckily again this train was running late so we managed to catch all our trains eventually although there wasn't any reserved seats on our last part of our the journey,we've made this journey lots of times and this is the first time we've ever encountered any problems to be fair,so not a complaint as such but it was very stressful for my wife I understand that we could claim some money back for this .
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The Trainline

Customer service issue
Reported by GetHuman970364
Aug 9th, 2018 - 7 mons ago
I have an issue with The Trainline too
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Seen by 2 customers so far
Similar issue to 108 others
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GetHuman970364 started working on this issue
Aug 9th, 2018 12:44pm