On Tuesday *th August me and my wife had seat reservations for the **.** from Darlingto...

GetHuman970364's customer service issue with The Trainline from August 2018

2 views
 | 
108 similar
 | 
0 following
Help with my The Trainline issue
First: share to improve GetHuman970364's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman970364's next move: call The Trainline.
The best way to get your problem resolved is to tap the button below to start calling The Trainline. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman970364 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman970364's own words
On Tuesday *th August me and my wife had seat reservations for the **.** from Darlington to Peterborough as my wife is disabled physically and mentally it's important that we are able to get seats for our journeys,however this train was cancelled and we had another train to catch at Peterborough which also had our seats reserved,this as you can imagine stressed my wife out a little bit and she's proned to panic attacks.However the staff at Darlington were very good and told us of other train services we could get so we could still get our connection at Peterborough although this meant we had to stand in the door way between Darlington and York which wasn't good for my wife,this train ran * mins late which didn't give us much time for the change over at York which meant a lot of rushing about for us but subsequently the York to Peterborough train was running late which again gave us a quick change at Peterborough for our Norwich train but luckily again this train was running late so we managed to catch all our trains eventually although there wasn't any reserved seats on our last part of our the journey,we've made this journey lots of times and this is the first time we've ever encountered any problems to be fair,so not a complaint as such but it was very stressful for my wife I understand that we could claim some money back for this .
GetHuman970364 did not yet indicate what The Trainline should do to make this right.
I have an issue with The Trainline too
How GetHuman970364 fixed the problem
We are waiting for GetHuman970364 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get The Trainline's attention and get better help faster. Tap below to get started.
Having The Trainline issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would The Trainline email you?
This email address isn't valid
Follow this issue
See how GetHuman970364 fixes it.
This email address isn't valid

The Trainline

Customer service issue
Reported by GetHuman970364
Aug 9th, 2018 - 7 mons ago
I have an issue with The Trainline too
Not resolved
Seen by 2 customers so far
Similar issue to 108 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman970364 started working on this issue
Aug 9th, 2018 12:44pm