I want to exchange an item that was shipped to me. The order number is TJ**RYM, and the...

GetHuman1634644's customer service issue with The Gap from November 2018

Help with my The Gap issue
The issue in GetHuman1634644's own words
I want to exchange an item that was shipped to me. The order number is TJ**RYM, and the item I want exchanged is GapFit Full-Zip Hoodie in Brushed Tech Jersey in True Black. I want to exchange it with GapFit All-Elements Fleece Full-Zip Hoodie in True Black. I will pay the difference in the cost, but I still want to apply the two discounts on the website.
GetHuman1634644 did not yet indicate what The Gap should do to make this right.
I have an issue with The Gap too
How GetHuman1634644 fixed the problem
I contacted them and asked for an exchange on an item, but it couldn’t be done since I wanted to change to another item. The representative helped me order the new item with free shipping and helped me return my original item.
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The Gap

Customer service issue
Reported by GetHuman1634644
Nov 27th, 2018 - 9 mons ago
I have an issue with The Gap too
Fixed
GetHuman1634644 shared how to fix
Seen by 2 customers so far
Similar issue to 65 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman1634644 started working on this issue
Nov 27th, 2018 3:24am
GetHuman1634644 confirmed the issue is fixed. Hooray!
Nov 27th, 2018 7:46am