I purchased a top at Catos for $**,**. There was a flaw on the side of the top. I ask...

GetHuman-mbluczaj's customer service issue with The Cato Corp from May 2018

Help with my The Cato Corp issue
The issue in GetHuman-mbluczaj's own words
I purchased a top at Catos for $**,**. There was a flaw on the side of the top. I asked the sales associate if they thought it could be fixed and they reassured me that it could be. They said they would take **% off, so I agreed. After bringing it home, I asked my neighbor (a steamstress) if she thought it could be fixed and her answer was NO WAY. I took it back to exchange it for something equal to what I paid for the top and they said if I was given **% off, I couldn't exchange it or anything. They never explained that to me when I purchased it. I buy **-**% of my clothing at Cato. Love their styles and prices. I do understand there are policies they need to follow but they should have told me that when I purchased the top. Thank you for listening to my complaint.
GetHuman-mbluczaj did not yet indicate what The Cato Corp should do to make this right.
I buy **-**% of my clothing at Cato. I love their styles and prices. Never had a complaint. l'm always satisfied.
I have an issue with The Cato Corp too
How GetHuman-mbluczaj fixed the problem
The manager I ad spoken to on Sunday was new and was still learning. I took it back Tuesay and explained and everyting was taken care of by a manager that had been there for several years. I was completely satisfied
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The Cato Corp

Customer service issue
Reported by GetHuman-mbluczaj
May 30th, 2018 - 2y ago
I have an issue with The Cato Corp too
Fixed
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Seen by 10 customers so far
Similar issue to 562 others
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Timeline
GetHuman-mbluczaj started working on this issue
May 30th, 2018 2:55am
GetHuman-mbluczaj confirmed the issue is fixed. Hooray!
May 31st, 2018 2:06pm
GetHuman-mbluczaj confirmed the issue is fixed. Hooray!
Jun 2nd, 2018 5:11am
GetHuman-mbluczaj confirmed the issue is fixed. Hooray!
Jun 2nd, 2018 5:19am