Tesco Customer FAQ

You can use either of the two Clubcards sent to you. They should both be registered to your account and should work correctly. Tesco occasionally sends out multiple cards for the same account for the convenience of households with multiple members, so they can each use a card. Remember, all points collected with these cards will cumulate to the same Clubcard account.

We're truly sorry you had a disappointing experience while checking out at our store. We aim to provide a fast, efficient, and smooth checkout process for all our customers. We'll make sure to communicate your feedback concerning the long queues and shortage of staff at the checkouts to the relevant team. They will employ strategies to ensure adequate staffing and shorter queue times for the benefit of all customers. We value your feedback and appreciate your patience. Thank you for letting us know.