Target Customer Service Issues

I would like to register a complaint regarding an online order with 2-day delivery, order number #[redacted][redacted]. While most of the order arrived within 4 days, the cat litter was delivered after 7 days, and it was not packaged. Given the importance of timely cat litter delivery, I had to order from Wal-Mart, which provided a one-day delivery in a box. As a result of this experience, I will now be ordering from Wal-Mart moving forward. I wanted to bring attention to the delivery problems encountered with FedEx. Thank you.

I recently tried online delivery from Target for the first time, and unfortunately, it will also be my last. My order was missing two items that were expected on December 12th. I didn't receive any explanation for the delay or any updates. Today, I chatted with a representative named Helen about the missing items, but she ended the chat abruptly before I could finish expressing my concerns. I felt her behavior was rude. While she mentioned processing a refund, I am dissatisfied with the lack of communication and the customer service experience.

I recently visited the store in Wilmington, DE, zip code [redacted] and found the grocery section to be disappointing. The management in this department needs improvement as there were many products past their expiration dates, which is unacceptable. To become a reliable grocery store, Target must make changes or risk losing customers. I was frustrated to find eggs expiring in less than 5 days and a lack of non-fat milk in gallons and light cream in quarts. Sadly, I will be shopping at Super G instead of Target for my groceries in the future.

I recently went to Target on Santa Monica Blvd in West Los Angeles. After putting my ticket in the machine to leave, it said I didn't owe anything. However, upon reaching my car, it indicated I did owe. I quickly returned to the machine, paid, got my ticket back, but the gate didn't open. I had to maneuver through to another lane as there was no clear sign indicating the issue with the first lane. It was frustrating to deal with while others were waiting behind me, and even when I asked a worker, they just said that particular lane was not working without any visible warning posted.

I'm experiencing an issue with FedEx regarding my package from Target. The package has been in their possession since the 11th, and every day since then the delivery date gets postponed. Despite contacting them, the situation remains unresolved. I urgently need this package as it contains items I have purchased as gifts. I am unsure what steps to take next to ensure I receive my package.

I received my order of Tide liquid detergent today. After bringing the box inside, I noticed it was leaking onto the wood bench and floor. The detergent bottle's cap was not secure, and it was placed in a plastic bag that was only closed with a zip tie. The spill has made quite a mess on my hardwood floor, and I would like to request compensation for the inconvenience.

I purchased the Beats Solo3 headphones that were on sale for Black Friday. The store in Sterling Heights, Michigan, indicated on their website that there was one set left. When I called to confirm before picking them up, I was informed the last pair had been sold and was advised to order online. The website assured that I would get them at the Black Friday price once in stock. I placed my order but have not yet received a response from Target.com.

I recently purchased a Christmas star tree topper from Target online, but the quality was lacking as the gold paint was uneven with white plastic showing through and there were spots all over it. I tried to return it at the Poway, CA [redacted] Target without a receipt, providing the order form and original packaging, but was told by the return desk staff that they needed the receipt. After complaining to Target customer service, I was informed that a return should have been accepted with the order number and form. However, my calls were abruptly cut off while they attempted to resolve the issue. I expect a refund and hope that the customer service at the Poway, CA store improves to avoid such incidents in the future. -Lynette N.

It's quite exasperating when I arrive at the store with a full cart only to find that all registers are closed except for the self-checkout lanes. When inquiring if there was a cashier lane available, I was informed there weren't any and to use the self-check option instead. This visit marked the first time I abandoned a full cart in a store, as several others seemed hesitant about using the self-check lanes as well. It would be greatly appreciated to have at least one register open for customers who prefer cashier assistance.

I bought a FIRE HD 10 9th gen tablet on 12/13/19 for $[redacted].99 in-store. I noticed the price fluctuates, sometimes as low as $[redacted].00. Planning to use it on 12/25, I checked Target's price match policy online, which indicated a 14-day window for adjustments. However, my local Target claims it's only 3 days. After reaching out to customer service, I was given a number to call for a price adjustment. Despite being told I could do it in-store, I was redirected to customer service. Confused by conflicting information, I'm stuck trying to resolve the $30 difference. The online and in-store policies seem disconnected, causing frustration as I struggle to get assistance with the adjustment. Any guidance on who to contact for help would be greatly appreciated.

I ordered 8 packs of Ferrero Rocher Collection Assorted for same-day delivery before traveling. However, I received 2 regular packs instead of the assorted ones. I contacted customer service for a replacement and asked them to prepare it before I arrived. When I got to the store, they told me to find the replacement myself or take a cashback. Target's lack of communication and handling of the situation was disappointing. They made me go to the store to find the product and charged me more for the replacement due to the higher in-store price. This experience was extremely frustrating, and I expected better customer service from Target. I will not be purchasing from them again in the future and will not recommend them to others.

Finding a contact to express appreciation for a product can be challenging. I recently discovered Good Fellow & Co's sampler scents as an affordable alternative to an expensive men's cologne. Despite initial reservations due to budget constraints, I purchased it for my husband who genuinely enjoys it. This sampler allows me to buy him a fragrance he loves without overspending. The cologne he prefers typically costs $[redacted] per bottle, making this an excellent cost-effective option. I wanted to extend my gratitude for providing both affordability and quality with this product. Best regards, Dee Delk

I microwaved some chocolate on my Kingsland stoneware for 1 minute and 30 seconds, as it's labeled microwave-safe. Unfortunately, the plate cracked in multiple places, overheated, and is now unusable. This has left me with an incomplete set of dishes. These plates are special and not used daily; they were purchased around 2 years ago. I would appreciate it if you could reach out by email or phone to help address this matter.

I had a frustrating experience with the Tech support at the San Pedro store today. We were given conflicting information on their arrival time, resulting in wasted time. The Tech employee arrived late, causing a delay in assisting us with a new phone. Despite waiting until 10:36am, the service was still not provided efficiently. I ended up leaving without purchasing a phone due to the extended wait. I later visited the Carson store and had a much better experience with a helpful employee there. I recommend reviewing the store's security footage to see the delayed arrival and lack of promptness from the Tech support staff. This situation was disappointing and could have been handled better by the management team.

I recently visited the South Elgin IL Target store on Randall Rd and wanted to share my feedback. I was impressed by the fantastic remodeling, the well-organized layout, cleanliness, and the helpful retail employees who guided me through the new placement of items. However, I must express my utmost dissatisfaction with the attitude of the Target Pharmacy employees. During my recent visit to pick up a prescription for my wife, I inquired about instructions for the medication and was met with a notably unfriendly and unhelpful response. The pharmacist's tone was dismissive and made me feel unwelcome. I urge Target to survey their pharmacy staff and address the unfriendly behavior displayed towards customers. With the significant investment in store renovations, it would be a shame for the pharmacy department's attitude to detract from the overall customer experience.

I encountered difficulty accessing my online account to pay my bill and had to contact customer service for assistance. Despite being the sole user and bill payer for 20 years, I was informed that I needed to update my information since I was not listed as an authorized user. I was surprised to learn about a policy requiring the account to be closed after my husband's passing and for me to reapply in my name. My frustration escalated upon hearing a customer service representative laugh during our conversation. As a loyal customer, I decided to settle my bill in person at the store. I am now concerned about any potential impact on my credit history, which has always been excellent.

I bought two children's tops for $10 but had to return one due to the wrong size. Instead of exchanging it, I was refunded and then told I had to pay an extra $7 for the exchange. After some back and forth, I managed to get the correct refund of $10, but I ended up losing double the Flyby points in the process. The extra 2,[redacted] points were not returned to me, making it impossible to use them on another purchase. The service at Berri Target was extremely disappointing, and I felt the staff could have handled the situation better. It was frustrating to be charged $17 for a $10 purchase and to lose 2,[redacted] points. The store manager mentioned that I could have been offered a store credit to avoid this issue. Better staff training may be needed as the salesgirl seemed confused about her actions and was overheard discussing it with a colleague.

I ordered an Einstein 5-1 learning baby item online from Target through a baby registry. The communication was excellent, and the shipping arrived a day earlier than expected. Unfortunately, when I received the item, it was so badly damaged that I could not use it as a gift. It seemed like a returned item was shipped out instead of going through the proper channels. After returning it to my local Target store, I received a full refund. Since the item was out of stock, I was left without a gift for the event. After filling out an online survey, I was contacted by the manager of the Carrollwood store in Tampa, Fl. He offered to help me find a replacement gift and invited me to the store. The next day, I met with the manager, Drew, who was very welcoming. We found a comparable, albeit more expensive gift, which he offered to me at the same price as the original one. To top it off, he also gave me a $15 gift card for my gas expenses. Drew went above and beyond to assist me, and it's heartwarming to encounter such kindness. Thank you, Michele Grieco.

I am concerned about the opening line in this panel, particularly the phrase "how you'd want it fixed." I want to thank an outstanding employee, Paul, from the tech department at [redacted] Transit Rd. Williamsville, NY. Paul took the time to explain our options clearly, avoiding technical jargon, and displayed honesty in recommending what suited our cell phone needs without pushing a specific product. I have been purchasing my cell phones from Target for years, and with Paul's excellent service, I intend to continue doing so. I hope the company acknowledges and appreciates Paul's exceptional work.

I purchased items today that I need to return. I initially tried to return them at a local store, but they directed me to the original store on the same day. After driving 54 minutes, I was informed that the return couldn't be processed due to it not showing up in their system or possibly due to the total amount. The items totaling $[redacted].08 include essential medicine not currently in stock at the local store, prompting my urgency. Despite explaining this, they dismissively turned me away without proper clarification. It's frustrating that a large company takes our money easily but hesitates to issue a refund. I seek assistance with this matter.