How can every Paw Patrol toy have the same item number (DPCI), which is what we were to...

GetHuman1897462's customer service issue with Target from January 2019

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The issue in GetHuman1897462's own words
How can every Paw Patrol toy have the same item number (DPCI), which is what we were told by two of your employees at the Brunswick, GA store. That is what we, my granddaughter, daughter and I on three different visits had been told. Each one of us had gone looking for Paw Patrol Ryder’s Rescue ATV vehicle and figure at different times and was told the same thing. Your website said it was in stock each time we had gone to the store. None of us were able to find the toy on each of the separate visits. Upon asking for help to find the item, we each, on separate visits, were told when they looked it up that the items had the same item number and that it was probably not in stock, just some of the other Paw Patrol toys. To me this didn’t make any sense, how would you keep inventory, know what needs to be ordered, shipped, etc. I had also been told that maybe it was on the truck that had come that day.**After returning home, without the item, since no one seemed to know if it was really in stock or not, even though the website for Brunswick, GA store said the item was in stock. I decided I needed to check to see if what I had been told was true. **Item number for:*Paw Patrol Ryder’s Rescue ATV vehicle and figure is ***-**-****.*Actually this is what is posted on the Brunswick, GA website *Price is $**.***TCIN: *********UPC: *************Item Number (DPCI): ***-**-******PAW Patrol – Chase's Highway Patrol Cruiser with Launcher and Chase Figure*Price is $**.***Item Number (DPCI): ***-**-*****TCIN: *********UPC: *************Item Number (DPCI): ***-**-******Paw Patrol Chase's Spy Cruiser, Vehicle and Figure*$*.** Sale*Reg: $**.** Save $*.** (**% off)*TCIN: *********UPC: *************Item Number (DPCI): ***-**-******PAW Patrol Rescue Racers - Ryder ATV is ***-**-****.*Price is $*.***TCIN: *********UPC: *************Item Number (DPCI): ***-**-******So after looking at items on website is the item number referring to the price?*After further checking, I guess it is not grouped by price either. So if several different items have the same item number, how would your employee know if something was in stock by checking the item number which is what they checked? How is inventory kept, by item numbers or UPC numbers? **As of today (**********) at **:** pm your website says:*Paw Patrol Ryder's Rescue ATV Vechicle and Figure*PAW Patrol*$**.***Shipping temporarily out of stock*In stock at Brunswick*Not eligible for Order Pickup***I have been back to our local Target store and again - IT IS NOT in stock**Looked at your website again today, January *, **** and it still says*In stock at Brunswick**My questions are: *Do you ever update your website with the correct information?*Are your salesclerk not knowledgeable of what is in the store?*Is the store inventory not current?**One more thing - would you please correct the spelling of vehicle on this page*Target*Toys*Vehicles & Remote Control*Racetracks & Playsets *product description page*Paw Patrol Ryder's Rescue ATV Vechicle and Figure*Shop all PAW Patrol**Thank you for tending to this matter.*I look forward to hearing from you.**Cathy Crawford
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Target

Customer service issue
Reported by GetHuman1897462
Jan 4th, 2019 - 4 mons ago
I have an issue with Target too
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GetHuman1897462 started working on this issue
Jan 4th 6:36pm