Just shopped at the El Dorado Hills Target and had a bad experience with new cashier an...

GetHuman-crter's customer service issue with Target from November 2018

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The issue in GetHuman-crter's own words
Just shopped at the El Dorado Hills Target and had a bad experience with new cashier and customer service wasn’t much better. I purchased ** items including diapers, formula, and food. Cashier asked if I needed a bag and I said no thanks and he proceeded to give one to me anyway. Then when he was done charged everything to my card without applying my gift card, cartwheel, and family*husbands team member discount. When I inquired about it he said it was to late. No sorry, or go to customer service, or even a thanks for shopping. Went to customer service and they make it seem like a huge deal that would take several steps including me telling them what was on sale on cartwheel. Most of my items were on cartwheel. They could have easily voided my order and rung it up again, used my gift card and scanned my cartwheel. Left because I have three toddlers who were done shopping and my mother needed to sit and rest. I’m on a tight budget and very disappointed in how things were handled. More time was taken discussing what to do than actually fixing it.

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Target

Customer service issue
Reported by GetHuman-crter
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1552 others
0 customers following this

Timeline

GetHuman-crter started working on this issue
Nov 10th, 2018 9:25pm