I ordered the Melissa and Doug one stop play shop from target.com this morning and chos...

GetHuman-kerridan's customer service issue with Target from November 2018

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The issue in GetHuman-kerridan's own words
I ordered the Melissa and Doug one stop play shop from target.com this morning and chose pick up from store in Middletown NY as they had * in stock. I dragged my * young children out and drive ** minutes to Target to pick it up, only to be told when I got there that my order was cancelled. Besides that being very frustrating, i had used a $** gift card (which I threw out after I paid online for it. Obviously because I used it) a **% coupon and the **% military coupon. They told me they had no melissa and Doug playsets in the store and that I would be basically screwed out of my coupons and I shouldn't have thrown out my gift card...I called Target on my way home, and they told me they also had no Melissa and doug play sets and didnt know why my order was cancelled since it said * in stock unless the store never updated their merchandise. After being on the phone for ** minutes, I was disconnected and had to call back and explain to someone the whole situation again. I was given a case number, and have no resolution. They said they were sorry I threw out my gift card and that maybe they could honor my coupons but werent sure. I need a Melissa and Doug playset asap and todays events have left me in extreme frustration with your company. I expect better service and better customer satisfaction. I feel like I've gotten no where today and would very much like a resolution. My order number was ************* and my name is kerri dancona. Thank you for your time.

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Target

Customer service issue
Reported by GetHuman-kerridan
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 51 customers so far
Similar issue to 1514 others
0 customers following this

Timeline

GetHuman-kerridan started working on this issue
Nov 8th, 2018 1:14am

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