I placed an order for online pick up at the Plantation, Fl location. I received an emai...

GetHuman1473296's customer service issue with Target from November 2018

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The issue in GetHuman1473296's own words
I placed an order for online pick up at the Plantation, Fl location. I received an email my order was ready for pickup. The associate at the store was unable to find my order and had to ask for another one from the electronics section. I spent over ** minutes waiting with my children in tow for the associate to then find the item behind the counter. No one ever came from the electronics department. The only other associate working was also having the same problem with the customer next to me. They also couldn't locate her items. When I left after ** minutes, her items were still missing. In the meantime, both associates were trying to locate our items while the return line grew to over * people. This is unacceptable. What is the point of ordering for pickup if I have to wait that long with my kids? It would have been faster to just get it from the electronics section and checkout. I normally would not complain, but this is only the beginning of the holiday season. I am now hesitant to place future orders for pickup if this is how things are going to work. Better training needs to take place at this store.
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Target

Customer service issue
Reported by GetHuman1473296
Nov 2nd, 2018 - a mon ago
I have an issue with Target too
Not resolved
Seen by 7 customers so far
Similar issue to 1458 others
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Timeline
GetHuman1473296 started working on this issue
Nov 2nd 8:30pm