Why are you indicating this issue as “fixed”? It’s certainly not.

GetHuman1379044's customer service issue with Tangerine from October 2018

Help with my Tangerine issue
The issue in GetHuman1379044's own words
Get help to release account funds to estate. ... I can’t get a live agent on the phone at Tangerine. Their automated phone system gives no option to speak to a live operator. It’s very frustrating as my recently deceased mother had an account with them that needs to be released to her estate and executor. This requires the support of a live agent.
Is that I’ve spent more than an hour on their automated phone system trying to reach a live operator.
A suitably knowledgeable staff person to call and address my issues.
My deceased mother was a long term client.
Scoured their website trying to find an opportunity to address my needs.
I have an issue with Tangerine too
How GetHuman1379044 fixed the problem
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Tangerine

Bereavement personnel to Release funds from account of deceased.
Customer service issue
Reported by GetHuman1379044
Oct 20th, 2018 - a mon ago
I have an issue with Tangerine too
Fixed
Seen by 15 customers so far
Similar issue to 15 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman1379044 started working on this issue
Oct 20th 12:09am
GetHuman1379044 indicated the issue is not fixed yet.
Oct 20th 12:14am